Job Description

An exciting opportunity has arisen for Administrative Assistants/Call Handlers based in the Central Appointments Team in The Murray Building, The James Cook University Hospital
This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.
The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect
Please note that this vacancy will close when we receive sufficient completed applications.
Main duties of the job
The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:
The following skills are essential to the role:

• Excellent written and verbal communication skills.
• Previous experience in a fast-paced administrative role, working in a busy office (open plan) environment.
• Excellent communication and interpersonal skills
• Ability to work in a busy contact centre dealing with people with varying needs.
• Good working knowledge and experience of using Microsoft Office packages.
• Excellent Customer Service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.
Full training will be provided however candidates with experience of using Camis, E-Camis, ERS and RIS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.
Please note this post may close at sufficient applicants.
About us
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:o Your Leadership Impacto Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team
Details
Date posted
04 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
328-CP-7212615-A
Job locations
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Job description
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role. Job description
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person Specification
Knowledge & Skills
Essential

• A good standard of general education
• Working knowledge of MS office suite
• Keyboard skills
• Good communication & interpersonal skills
• Good Organisational skills

Qualifications
Essential

• Maths/English GCSE's A* - C or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience

Experience
Essential

• Experience of working in an administration/secretarial environment
• Experience using a range of MS office packages including Word, Access, Excel and Outlook

Person Specification
Knowledge & Skills
Essential

• A good standard of general education
• Working knowledge of MS office suite
• Keyboard skills
• Good communication & interpersonal skills
• Good Organisational skills

Qualifications
Essential

• Maths/English GCSE's A* - C or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience

Experience
Essential

• Experience of working in an administration/secretarial environment
• Experience using a range of MS office packages including Word, Access, Excel and Outlook

Skills Required