Job Description

Job Title: Administrative Assistant

Overview

The Administrative Assistant supports the daily operations of the office by handling customer enquiries, processing orders and invoices, managing documentation, and ensuring smooth administrative workflow across the business.

Key Responsibilities

Customer Service & Order Handling

Act as the first point of contact for customer enquiries via phone and email. Maintain accurate customer records and ensure all information is kept up to date. Liaise with customers regarding order details, deadlines, and delivery arrangements.

Invoice & Accounts Processing

Process supplier invoices on Sage 50 Accounts and customer invoices using a bespoke customer database. Input, match, and verify invoices within Sage 50 Accounts. Reconcile purchase orders, delivery notes, and invoice details. Assist with basic finance queries and support the accounts department when needed.

Office Administration

Manage incoming and outgoing mail, deliveries, and courier bookings. Order office supplies and maintain stock levels where required. Prepare delivery notes and general business documentation. Maintain organised digital and physical filing systems. Assist with general administrative tasks to support the wider office team.

Quality & Compliance

Ensure all paperwork and records are accurate and compliant with internal procedures. Support management with administrative tasks related to audits or documentation updates.

Skills & Requirements

Technical Skills

Proficient in Microsoft Office (Outlook, Word, Excel). Experience using

Sage Accounts

for invoice processing. Comfortable learning and using bespoke databases and internal systems. Strong general administrative and data-entry skills.

Personal Attributes

Excellent communication and interpersonal skills. High level of attention to detail and accuracy, especially with financial data. Strong organisational and multitasking abilities. Ability to work independently and prioritise tasks effectively. Professional, friendly, and reliable approach to work.

Preferred Experience

Experience in an administrative or accounts-based role. Familiarity with office-based customer service (telephone and email).
Job Types: Full-time, Part-time

Pay: 412.00-445.00 per week

Expected hours: 33 per week

Benefits:

Company pension On-site parking
Work Location: In person