Job Description

SEN Legal is a long-established specialist education and disability law firm with a national client base. We act on behalf of parents and young persons in SEND Tribunal appeals, disability discrimination claims, Judicial Review proceedings, deputyship applications, social care and other related matters.

SEN Legal also provide advice to schools and academy groups with regards to funding, consultations, contract terms, annual reviews and potential Judicial Review proceedings.

Your Role

The main duty of the role of a Customer Service Team Member is to provide support within the Customer Services Team and assist the Legal Team. You will be one of the first people our clients speak to over the telephone or by email. Your role includes a variety of administrative duties which are vital to the day-to-day running of the Practice.

Responsibilities

Reception work which will involve answering the telephone, dealing with telephone enquiries, and passing on messages to appropriate staff in a timely and efficient manner. Dealing with enquiries submitted through the practice's website. Accessing, retrieving, and downloading files from a variety of secure share points and saving these documents accurately onto the case management software. Opening, recording, scanning and saving all incoming post, and sharing on Microsoft Teams a daily log to notify all staff. We operate as a paperless office, so other than Court of Protection Orders, Data Protection Material and original client papers, all incoming mail once saved on the system is destroyed using the confidential waste facility or returned to clients. Franking the outgoing post including sending out all recorded, special and courier deliveries, recording these in the appropriate logs, and disbursing charges on the case management software. Photocopying tribunal bundles and disbursing charges on the case management software. Setting up telephone, Zoom or Teams calls between clients, Solicitors and third parties. Updating and maintaining the case management software, including processing new clients, creating new matters for existing clients and general maintaining of the database in order to keep it as accurate and up to date as possible. You may also be required to amend/create Word and Outlook templates for the Legal and Customer Services Team to use. Sending out Subject Access Requests on behalf of the Legal Team. Ordering office supplies (i.e. stationery and groceries), arranging the collection of confidential waste and the recycling of printer toner and ink cartridges.

What We Are Looking For

Below is a brief list of the attributes we are looking for in candidates:

Excellent computer skills with at least 1 years' experience of Microsoft Office applications and Adobe Good time management skills with the ability to prioritise urgent tasks/multitask Detail orientated Great team working skills First-rate communication skills, both written and verbal Proactivity and ability to use initiative Ability to manage in stressful situations A friendly, polite, approachable and considerate nature A professional approach to work and a respect for confidentiality

What we offer

Competitive Salary 20 days annual leave excluding bank holidays, and extended time off over the Christmas break (in addition to your annual leave entitlement). Increased annual leave for 5 and 10 years' service Private Health Insurance (after qualifying period) Access to Health Assured Employee Assistance Program Group Life Scheme Two separate bonus schemes paid out in the summer holidays and at Christmas (after qualifying period) Regular team building/social events and activities Pension scheme Dog friendly offices IT systems, with all hardware and software provided
Job Types: Permanent, Full-time

Pay: From 23,660.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Private medical insurance
Ability to commute/relocate:

Bury St. Edmunds IP32 7AR: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 12/02/2026