Job Description

Job Advert

Job Title:

Administrative Assistant

Location:

Fenstanton, Cambridgeshire

Department:

Office Team

Reports to:

Office Manager / Assistant Office Manager

Hours:

37.5 hours per week, 08:30am to 16:30pm, Monday to Friday

Pay:

28,000 per annum, OTE

Contract:

Full-Time, Fixed Term Contract for 12 months, with the possibility of being extended.

Job Summary:

We are seeking a highly organised and proactive Administrative Assistant to join our dynamic office team. The successful candidate will support the team using in-house software and Office 365, ensuring all customer interactions and production processes are managed efficiently and professionally. This is an excellent opportunity for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service and maintaining high-quality administrative support.

Key Responsibilities:

Actively contribute to a collaborative office team focused on maximising sales and providing exceptional customer service. Manage and prioritise workload effectively to maintain office KPIs and ensure efficiency. Communicate with team members in a constructive manner, adhering to agreed timelines and quality standards. Maintain accurate filing and archiving of paperwork monthly. Support the Assistant/Office Manager and the office team as needed. Cultivate a continuous improvement culture, driving workflow enhancements and collaborating with team members to identify solutions. Maintain strong communication with internal departments such as processing and customer service, to ensure smooth operations. Administer and handle customer correspondence, including queries and complaints, ensuring timely and efficient resolutions.

Core Duties:

Answer customer phone calls in a friendly, professional, and welcoming manner. Manage the daily flow of external emails to UCD Inboxes, ensuring effective communication. Accurately log orders and capture essential data to begin the order process. Print and prepare order-related paperwork for processing. Direct customer queries to the relevant department as needed. Scan and upload documents to the company's bespoke system. Provide general administrative support, including payment processing and invoicing. Identify and inform customers of any discrepancies, coordinating with your team to address issues promptly. Ensure the smooth handling of company correspondence, complaints, and customer queries. Update customer details in the CRM system. Assist with ad-hoc office duties as required.

Key Attributes & Skills:

Attention to Detail:

Accuracy is critical in all aspects of the role.

Communication:

Clear, concise, and effective communication is key to working across multiple teams and with customers.

Customer Focused:

Always provide exceptional service to customers, ensuring their needs are met promptly and professionally.

Organisational Skills:

Ability to prioritise tasks and manage time effectively in a busy office environment.

Team Player:

Ability to work collaboratively and contribute to a positive office culture.

Technical Proficiency:

Comfortable using in-house software and Office 365 to manage daily tasks.

What We Offer:

A supportive team environment with opportunities for personal and professional growth. Competitive salary and benefits package. Continuous improvement culture focused on learning and development.


If you are an enthusiastic, self-motivated individual with a passion for customer service and administration, we encourage you to apply! We look forward to receiving your application.



Universal Composite Doors is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.