Job Description

Hours: 21
Salary: 12.23 to 12.23 Annum
Overview of the role
This is a versatile role crucial to the smooth and efficient operation of Catherine Care. The Administration Assistant position requires a highly organised, proactive, and customer-oriented individual. Key responsibilities encompass welcoming visitors, managing daily operations, providing administrative support, and assisting colleagues and clients.
Key duties
Visitor Management:
Greet and welcome all visitors (social workers, professionals, families, prospective clients).
Ensure visitor sign-in/out and fire register compliance.
Assist visitors with locating meeting rooms and staff members.
Provide refreshments to visitors as needed.
Reception Duties:
Answer and direct incoming phone calls (approximately 40 calls per day).
Handle general enquiries and disseminate information to relevant staff (e.g., lunch orders, appointment bookings, client updates).
Client Support:
Monitor client movement within the building, ensuring safety and well-being.
Assist clients with using IT equipment (laptops, tablets).
Provide basic IT support (e.g., printer troubleshooting).
Administrative Support:
Prepare, print, and distribute letters, forms, and fliers to clients and staff.
Track client and staff correspondence and ensure timely delivery.
Maintain accurate records of client and staff information.
Scan, upload, and file client and staff documents (e.g., care plans, supervisions, risk assessments).
Develop and maintain recording sheets for various operational areas (e.g., fire checks, COSHH).
Maintain and update client and staff databases (e.g., contact information, fire register, DBS records, vaccination status).
Operational Support:
Assist session leaders with session preparation and delivery.
Provide support to staff during absences or peak periods.
Manage staff car keys and assist with vehicle movement.
Assist with ordering and maintaining office supplies.
Assist with implementing and maintaining health and safety protocols.
Screen and direct calls to appropriate staff members.
Assist with basic financial tasks as required.
Personal attributes
Essential Skills
Excellent communication and interpersonal skills. .
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Attention to detail and accuracy.
Ability to work independently and as part of a team.
Flexibility and adaptability to changing priorities.
What are the benefits?*

• Learning Academy - Adult Care Worker Level 2 and Lead Adult Care Worker Level 3 qualifications for all staff
• Holiday entitlement - starting from 28 days inclusive of bank holidays
• Sick pay entitlement
• Employee Assistance Programme - comprehensive health and wellbeing support for staff
• Refer a friend scheme - enjoy a payment of 500 when you recruit a friend to Choice Care
• Choiceversary - staff receive vouchers of 75 after 5 years, 100 after 10 years and 150 after 15 years to celebrate their commitment to Choice Care
• Christmas bonus - vouchers for all staff members
• Life insurance
• Annual staff awards - this year each winner received 400 and we had over 30 winners in total
• Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
• A paid day off on your birthday
• Reclaim prescription costs for Hormone Replacement Therapy (HRT) and access free feminine hygiene products whilst on shift
• Blue Light Card eligibility
• Wagestream - a financial health app that enables you to track your earnings, save a small amount automatically each month, receive optional pay advances, purchase vouchers for discounts with retailers, and get access to financial support and education

*minimum service periods and apprenticeship funding eligibility applicable to some benefits
Who are we?
Choice Care is one of the UK's leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years' experience, we're at the forefront of national best practice, with among the highest CQC ratings of any comparable organisation
Our homes are more than just a place to live, they're like a second family for everyone we support. Each home is a close knit community, with its own unique personality, and all the ups and downs of typical family life, built on trust and the promise of unconditional care. Our colleagues build close bonds with the people they care for, helping to create enduring, positive relationships that build confidence and self-esteem.
In every Choice Care home there's a strong emphasis on living life to the full and having fun, with purposeful daily activities based on individual preferences and capabilities. Alongside this there are regular social events, projects, outings and holiday breaks which everyone can get involved in and express themselves through.
Where will you work?
Catherine Care, our sister company in Staffordshire, offers Day Opportunities for adults with learning disabilities, autism and associated complex needs. The Day Opportunities are open 9.00am - 4.00pm, Monday to Friday. The services are designed to encourage independence, improve wellbeing, and to adapt to the changing needs of individuals and families throughout their lives. Through providing local and sustainable support that is consistent, reliable, and flexible, we enable people to live the lives they want to lead and thrive. Staff are fully trained and are encouraged to develop their skills and career with the company, providing consistency and stability across the services.
WL000

Skills Required