Job Description

Our client is a family-run, Somerset-based organisation providing complex care, case management services, care expert work under our CQC registration.



Their mission is simple:



To make a lasting, positive impact on the lives of those we support by

combining compassion, integrity, and excellence in everything we do.

We believe every person matters -- and with the right support, they can

achieve more.



They are CQC-registered for the treatment of disease and disorder, and

personal care, delivering complex care and case management services

nationally.Their team designs and oversees bespoke care packages that

prioritise safety, independence, and quality of life, underpinned by clinical

expertise and a genuine family ethos.





Their Values & What This Means in Practice



Supportive

We uplift and empower others, helping every client and

team member to achieve more through guidance,

encouragement, and empathy.



Trust

We build strong relationships through honesty,

transparency, and ethical practice -- ensuring those we

support always feel safe and respected.



Embrace Change & Growth

We see change as an opportunity to grow, improve,

and innovate -- both as individuals and as a service.



Team Spirit & Family Culture

We're more than just a team -- we're a family. We value

kindness, collaboration, and a positive working

atmosphere.



Commitment to Quality

We're dedicated to delivering care and case

management that meets the highest professional

standards, ensuring safety, effectiveness, and

compassion.



Passion & Determination

We work with heart and purpose. Our passion drives us,

and our determination ensures we never give up on

achieving the best outcomes.



These values underpin every part of how we operate -- from our client

relationships to our workplace culture -- and guide us in achieving the

highest standards of care and governance.



Purpose of the Role



The Administrative Assistant will play a key role in supporting the day-today running of our service. This position focuses on providing administrative and compliance support to the management team,mensuring the business runs efficiently and meets CQC and regulatory standards.



You'll be a trusted, proactive team member, helping coordinate staff files, compliance records, and documentation that underpin our "Outstanding" care provision.



Key Responsibilities



Administrative & Operational Support



Provide general administrative support including emails, calls, filing,

and correspondence.

Maintain accurate digital and paper records using CTCM's care and

compliance systems.

Support rota coordination, training logs, DBS checks, and staff

compliance files.

Assist with policy and procedure updates, audits, and internal quality

checks.

Prepare letters, reports, and meeting minutes for the management

team.

Support recruitment administration and onboarding processes.

CQC & Governance Support

Assist with maintaining CQC evidence folders and Provider

Information Returns (PIRs).

Update and monitor compliance trackers, incident logs, and

competency assessments.

Help prepare documentation for inspections, audits, and service

reviews.

Liaise with care teams to ensure all compliance actions are

completed on time.



Team & Communication



Support the Director and Deputy Manager with scheduling,

communication, and project organisation.

Liaise with staff, professionals, and families in a professional and

compassionate manner.

Promote CTCM's mission, values, and commitment to personcentred care.



Requirements



Essential



Full UK driving licence and own transport. Strong administrative and organisational skills. Excellent written and verbal communication. IT confident (Microsoft Office, Excel, email systems). Ability to maintain confidentiality and professionalism. Experience in the care, health, or social care sector.



Desirable



Experience supporting CQC-regulated services. Knowledge of HR, compliance, or audit processes. Ability to work flexibly and proactively within a small, growing

business.



What We Offer



26,000-28,000 per annum (DOE). Laptop and phone provided. Supportive, family-run working culture. No weekend or Christmas working. * Opportunities for professional development and progression within CQC compliance or case management.