Job Description

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Description

Reporting to the Office manager you will be required to deal directly with work-based representatives, external enquiries and undertake all aspects of the administration function for the smooth running of the branch.###

Key Responsibilities

Assisting in the smooth running of day-to-day business Manage the membership via the database, proactively and in accordance with members notifications and subscriptions for 'new, amend and end', ensuring GDPR compliance. Assist with the administration of the Group Insurance scheme for serving officers, retired officers and police staff. Distribute information to all new recruits, transferees, and police staff. Review and follow up for returns. Answering both email & telephone enquiries. Providing administrative assistance to the full-time Board Principal Officers, including taking minutes at meetings as directed by the Office Manager when required and where practical. Update and maintain the Branch website at the direction of the Office Manager Housekeeping, hospitality, and reception duties in conjunction with the Office Manager. In the Office Manager's absence, deputising for the Office Manager when required Any other relevant duties as directed by the Office Manager and/ or Branch Secretary
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Skills, Knowledge and Expertise

Excellent organisational skills Attention to detail Good communication skills; written and verbal Ability to deal with issues as they arise Able to prioritise workload Ability to work both alone and as part of a team Understand the importance of and maintain confidentiality and integrity Customer Service experience Good knowledge of MS Office including Outlook, Excel and Word Positive friendly manner
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Benefits

We offer multiple benefits to our Branch employees including: flexible working, life assurance, onsite parking, private medical insurance, enhanced pension contribution, enhanced leave, employee assistance program, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more....###

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.