Job Description

An exciting opportunity has arisen to recruit a permanent Administration Assistant based at Herrick Housel. As part of this role you will be required to travel to other bases to cover administration staff. This is a part time role 22.5 hours per week .
We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.
We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls from clients and due to the nature of the services we carry out administrative support for these can sometimes be distressing. Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Main duties of the job

• To operate as a centralised department providing a comprehensive administration service and functions within the Trusts' Localities.
• The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
• The service will require a team approach to ensure cover for absence across all services / locations.
• Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
• Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.
• The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.

About us
Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• 8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed

Details
Date posted
05 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata for part time
Contract
Permanent
Working pattern
Part-time
Reference number
364-A-9602
Job locations
8 St. Helens Lane
Colchester
CO1 1TY
Job description
Job responsibilities

• The Administration Assistant / Ward Clerk will ensure the timely and accurate recording of all activity across services using trust information systems.
• The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.
• To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.
• Record accurate messages and follow them up appropriately in accordance to department guidelines

Job description
Job responsibilities

• The Administration Assistant / Ward Clerk will ensure the timely and accurate recording of all activity across services using trust information systems.
• The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.
• To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.
• Record accurate messages and follow them up appropriately in accordance to department guidelines

Person Specification
Education and Qualification Experience
Essential

• Good level of general education GSCE/CSE level to include Maths and English

Desirable

• Previous experience of working for the NHS in a clerical role
• Ability to travel across sites and across Trust boundaries to attend meetings, etc.

Knowledge
Essential

• Literate in IT/Computer Skills
• Good oral communication skills based on fluency on the English Language
• Ability to assist both patients and clinical colleagues with non-clinical information relating to community appointments
• Methodical organised approach to work with good attention to details
• Ability to use Microsoft Word Packages

Desirable

• Knowledge of Trust ITT Systems and Software Packages, including PARIS/SystmOne

Additional Qualities
Essential

• Ability to travel across sites and across Trust boundaries to attend meetings, etc.
• Smart appearance articulate with pleasant manner and confident and calm under pressure
• Flexible approach to work

Desirable

• Current driving licence

Person Specification
Education and Qualification Experience
Essential

• Good level of general education GSCE/CSE level to include Maths and English

Desirable

• Previous experience of working for the NHS in a clerical role
• Ability to travel across sites and across Trust boundaries to attend meetings, etc.

Knowledge
Essential

• Literate in IT/Computer Skills
• Good oral communication skills based on fluency on the English Language
• Ability to assist both patients and clinical colleagues with non-clinical information relating to community appointments
• Methodical organised approach to work with good attention to details
• Ability to use Microsoft Word Packages

Desirable

• Knowledge of Trust ITT Systems and Software Packages, including PARIS/SystmOne

Additional Qualities
Essential

• Ability to travel across sites and across Trust boundaries to attend meetings, etc.
• Smart appearance articulate with pleasant manner and confident and calm under pressure
• Flexible approach to work

Desirable

• Current driving licence

Skills Required