Job Description

Pertemps are delighted to be working with our public sector client to recruit an Administrative Assistant on a temporary basis.
? Role: Administrative Assistant - Housing Benefits
? Location: Edinburgh East
? Hours: Monday to Friday (36 hours per week)
? Pay Rate: 14.02 per hour
? Duration: Temporary ongoing
? Start Date: Immediate
This post requires a Basic Disclosure check which will cost 25
This role sits within the Revenues and Benefits service and supports a busy, fast-moving housing team providing vital assistance to residents across the city.
? Why Join This Role?

• Be part of a friendly, dedicated team supporting essential housing and benefits services for the people of Edinburgh.
• Gain valuable public sector experience in a dynamic, fast-paced environment.
• Work in a role that makes a real difference to residents' lives, helping those in challenging circumstances access the support they need.
• Enjoy an inclusive workplace with opportunities to learn and develop.

? What You'll Be Doing

• Providing reliable administrative support through telephone, email, and online communication.
• Assisting customers with Housing Benefit applications, funding queries, and general housing-related enquiries.
• Managing the Revenues and Benefits mailbox, ensuring all correspondence is handled promptly and accurately.
• Processing and updating financial transactions and client records using internal IT systems.
• Maintaining confidentiality when handling sensitive information.
• Supporting team operations through accurate record-keeping and administrative duties.
• Communicating confidently, calmly, and empathetically with clients in challenging situations.
• Working collaboratively within a small, friendly team to meet tight deadlines and service targets.

? What We're Looking For

• Proven administrative experience in a busy office or public sector environment.
• Strong IT skills, including accurate data entry and confident use of Microsoft Office.
• Excellent communication skills, both written and verbal.
• Calm, empathetic, and professional manner when dealing with the public.
• High levels of organisation, attention to detail, and the ability to prioritise effectively.
• A proactive, quick-thinking approach in a fast-paced setting.

Desirable:

• Experience within housing, benefits, or local authority services.

? What's In It For You?

• Work within a respected and supportive public sector organisation.
• Be part of a collaborative, friendly team.
• Ongoing temporary assignment with potential for long-term opportunities.

? Interested?
If you're organised, empathetic, and ready to make a positive impact in your community, apply online today - we'd love to hear from you!

Skills Required