Job Description

The post holder will make a significant contribution to the success of the Business Support Team based in the Recovery Unit in Ysbyty George Thomas, and the wider Inpatient and Community teams. This will involve excellent organisational and communication skills and the ability to deal with distressed and irate patients/carers.



A key area of the post will be to have experience with financial systems such as non-stock ordering, petty cash and dealing with patients monies or the equivalent demonstrable knowledge. The postholder will also have experience in data entry and retrieval of data for reporting purposes. They will also be required to attend and minute meetings.



Be responsible for maintaining, updating and processing patients' monies and accounts for individual patients, recording all receipts and debits and the banking of income in accordance with financial control procedures for the Mental Health Directorate. Oversee the petty cash system. Minute and transcribe meetings, distributing necessary papers as and when required. Audio and copy type letters/reports generated by the team. Assist with the typing of research projects as necessary. Prepare reports and presentation material.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.



Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.



CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.



Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:



We listen, learn, and improve We treat everyone with respect We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.



At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.



Deal with distressing circumstances which may appear when dealing with highly sensitive correspondence. Deal efficiently and effectively with correspondence and queries, often of a highly confidential nature from other agencies and the general public. Ensure all patient/client correspondence and investigations are filed appropriately and in a timely manner. Collate, prepare, and format presentation of performance related data and support the Team Leader in all aspects of managing data and performance. Organise own daily work processes. Assist in undertaking department audits as and when required. Stay up to date with current and likely future financial control procedures and data requirements for the service, liaising appropriately with the Admin Team Leader.

Welsh Skills Desirable:

This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.