Job Description

The post holder will make a significant contribution to the success of the Business Support Team based in the Recovery Unit in Ysbyty George Thomas, and the wider Inpatient and Community teams. This will involve excellent organisational and communication skills and the ability to deal with distressed and irate patients/carers.
A key area of the post will be to have experience with financial systems such as non-stock ordering, petty cash and dealing with patients monies or the equivalent demonstrable knowledge. The postholder will also have experience in data entry and retrieval of data for reporting purposes. They will also be required to attend and minute meetings.
Main duties of the job
Be responsible for maintaining, updating and processing patients' monies and accounts for individual patients, recording all receipts and debits and the banking of income in accordance with financial control procedures for the Mental Health Directorate.
Oversee the petty cash system.
Minute and transcribe meetings, distributing necessary papers as and when required.
Audio and copy type letters/reports generated by the team.
Assist with the typing of research projects as necessary.
Prepare reports and presentation material.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Details
Date posted
27 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
25,313 to 26,999 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
110-AC303-1025
Job locations
Supported Recovery Unit
Ysbyty George Thomas
Treorchy
CF42 6YG
Job description
Job responsibilities
Deal with distressing circumstances which may appear when dealing with highly sensitive correspondence.
Deal efficiently and effectively with correspondence and queries, often of a highly confidential nature from other agencies and the general public.
Ensure all patient/client correspondence and investigations are filed appropriately and in a timely manner.
Collate, prepare, and format presentation of performance related data and support the Team Leader in all aspects of managing data and performance.
Organise own daily work processes.
Assist in undertaking department audits as and when required.
Stay up to date with current and likely future financial control procedures and data requirements for the service, liaising appropriately with the Admin Team Leader.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom. Job description
Job responsibilities
Deal with distressing circumstances which may appear when dealing with highly sensitive correspondence.
Deal efficiently and effectively with correspondence and queries, often of a highly confidential nature from other agencies and the general public.
Ensure all patient/client correspondence and investigations are filed appropriately and in a timely manner.
Collate, prepare, and format presentation of performance related data and support the Team Leader in all aspects of managing data and performance.
Organise own daily work processes.
Assist in undertaking department audits as and when required.
Stay up to date with current and likely future financial control procedures and data requirements for the service, liaising appropriately with the Admin Team Leader.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Person Specification
Qualifications
Essential

• Good general education; 3 GCSEs or equivalent
• NVQ III Business Administration or willingness to work towards
• RSA II typing or equivalent relevant experience
• ECDL or equivalent
• Knowledge of CTMUHB Financial Control Procedures
• Ability to transfer IT skills to new applications

Desirable

• Knowledge of medical terminology
• Knowledge of Myrddin, FACE, WCCIS, WAP Lite

Experience
Essential

• Experience of information or database related work
• Previous all-round office experience
• Experience of establishing new systems of work
• Experience of completing pay cards / payroll
• Experience of using exception reports for data cleansing
• Experience of problem solving

Desirable

• Experience of working in the Health Sector
• Experience of dealing with petty cash
• Experience of using Oracle

Skills
Essential

• Be articulate with proven interpersonal, communication and listening skills
• Have the ability to work in a challenging environment and be able to divert from one set of tasks to another at short notice
• Motivated self-starter

Desirable

• Welsh speaker

Personal Qualities
Essential

• Committed to providing a high-quality service
• Non-judgemental. Sensitive to issues faced by clients with Mental Health problems

Circumstances
Essential

• Flexible in approach to work and duties to meet the needs of the service
• Ability to travel throughout CTMUHB to carry out duties if required

Person Specification
Qualifications
Essential

• Good general education; 3 GCSEs or equivalent
• NVQ III Business Administration or willingness to work towards
• RSA II typing or equivalent relevant experience
• ECDL or equivalent
• Knowledge of CTMUHB Financial Control Procedures
• Ability to transfer IT skills to new applications

Desirable

• Knowledge of medical terminology
• Knowledge of Myrddin, FACE, WCCIS, WAP Lite

Experience
Essential

• Experience of information or database related work
• Previous all-round office experience
• Experience of establishing new systems of work
• Experience of completing pay cards / payroll
• Experience of using exception reports for data cleansing
• Experience of problem solving

Desirable

• Experience of working in the Health Sector
• Experience of dealing with petty cash
• Experience of using Oracle

Skills
Essential

• Be articulate with proven interpersonal, communication and listening skills
• Have the ability to work in a challenging environment and be able to divert from one set of tasks to another at short notice
• Motivated self-starter

Desirable

• Welsh speaker

Personal Qualities
Essential

• Committed to providing a high-quality service
• Non-judgemental. Sensitive to issues faced by clients with Mental Health problems

Circumstances
Essential

• Flexible in approach to work and duties to meet the needs of the service
• Ability to travel throughout CTMUHB to carry out duties if required

Skills Required