Job Description

Please note that Care Plus Group are not currently registered to sponsor applicants from outside of the EU and EEA.
Palliative and End of Life Care Services provide levels of support to patients and families who require various degrees of care. This includes, Palliative Nurses, End of Life care at home, Family Support, Bereavement Support, Welfare and Benefits along with Wellbeing support from our Cancer survivorship team. Our services provide, one to one support as well as advisor capacity to other professionals. The service works through a central point of referral, working in conjunction with the Community Nursing Teams, Hospitals and GP Surgeries.
Main duties of the job
Job title: Administrative Assistant
Department: Palliative & End of Life Services
Base: St Andrews Hospice, Grimsby
Hours: 37.5 hours per week, permanent
Salary: Range 3 point 12 24,968 Per Annum (Fixed Point)
This role requires a professional who is exceptionally organised, detail oriented and capable of maintaining a calm, compassionate presence in a fast-paced healthcare environment. You will act as an effective communicator capable of patience and empathy with being a first point of contact for patients, families and other healthcare professionals.
The post holder will provide comprehensive administrative support for all the palliative teams based at St Andrews Hospice under the Care Plus Group organisation. Diplomacy and confidentiality are always required along with a kind and caring nature, ensuring that administrative processes remain seamless so that clinical teams and families can focus entirely on patient care.
The post holder will take referrals either electronically or by phone from patients, families and professionals to direct them to the necessary support that is needed. Working in a friendly and supportive team, this role is extremely rewarding.
Experience Necessary:

• Minimum of 6 months administration/reception experience.
• Experience of data input, spread sheets
• Competent in use of Microsoft applications and willingness to utilise digital tools.
• Experience of working in a care environment desirable but not essential

About us
Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.
We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Details
Date posted
29 January 2026
Pay scheme
Other
Salary
24,968 a year Range 3
Contract
Permanent
Working pattern
Full-time
Reference number
B9814-26-028
Job locations
St. Andrews Hospice
Peaks Lane
Grimsby
DN32 9RP
Job description
Job responsibilities
The job description is attached as a separate document with the person specification - please refer to it for more information Job description
Job responsibilities
The job description is attached as a separate document with the person specification - please refer to it for more information
Person Specification
Experience
Essential

• Minimum of 6 months administration/reception experience.
• Experience of data input, spread sheets/statistics.
• Competent in Microsoft office including Word, Outlook & Excel
• Stock control
• Diary management
• Servicing meetings

Desirable

• SystemOne
• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment
• Supervisory experience

Knowledge & Skills
Essential

• Ability to effectively manage own workload.
• Accurate data input and word processing.
• Accurate minute taking.
• Effective interpersonal and communication skills, both face to face and over the phone.
• Ability to liaise effectively with people at all levels.
• Effective customer care skills.
• Ability to maintain confidentiality.
• Ability to demonstrate empathy and sensitivity when dealing with clients/patients.

Qualifications
Essential

• Literacy and numeracy level 2 qualification
• Level 3 or equivalent qualification in computer applications
• Level 2 NVQ Business Administration

Desirable

• Business Administration level 3

Other
Essential

• Ability to demonstrate commitment to CPG core values

Person Specification
Experience
Essential

• Minimum of 6 months administration/reception experience.
• Experience of data input, spread sheets/statistics.
• Competent in Microsoft office including Word, Outlook & Excel
• Stock control
• Diary management
• Servicing meetings

Desirable

• SystemOne
• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment
• Supervisory experience

Knowledge & Skills
Essential

• Ability to effectively manage own workload.
• Accurate data input and word processing.
• Accurate minute taking.
• Effective interpersonal and communication skills, both face to face and over the phone.
• Ability to liaise effectively with people at all levels.
• Effective customer care skills.
• Ability to maintain confidentiality.
• Ability to demonstrate empathy and sensitivity when dealing with clients/patients.

Qualifications
Essential

• Literacy and numeracy level 2 qualification
• Level 3 or equivalent qualification in computer applications
• Level 2 NVQ Business Administration

Desirable

• Business Administration level 3

Other
Essential

• Ability to demonstrate commitment to CPG core values

Skills Required