Job Description

The Doctor Hickey Surgery is recruiting two Administrative Assistants to support our practice and outreach clinics, helping us deliver dignified, personcentred healthcare to people experiencing homelessness and complex needs. Were looking for organised, warm, detailfocused people with strong IT skills and a collaborative spirit. Experience with SystmOne or an understanding of homelessness and substance misuse is welcomed, and a driving licence is desirable
Main duties of the job
You'll support both our practice and outreach clinics by preparing documents, updating clinical information on SystmOne, managing patient records and requests, helping on reception, and occasionally assisting patients with attending appointment
About us
We offer a meaningful role within a values driven, inclusive practice, with a competitive salary, flexibility, and room to grow. You'll join a supportive team where every name is a story and every task has purpose. Were committed to creating a welcoming, respectful environment for everyone, and were happy to provide adjustments throughout the recruitment process. We warmly encourage applications from people of all backgrounds, identities, and life experiences, including those with lived experience of social exclusion.
Details
Date posted
19 January 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A5380-26-0000
Job locations
3-7 Arneway Street
Westminster
London
SW1P 2BG
Job description
Job responsibilities
Administrative Assistant
Location:The Doctor Hickey Surgery, London
Type:Full-Time
Salary:Competitive salary dependent on experience
Vacancies:2 positions available
Be the link between care and compassion.At The Doctor Hickey Surgery, we deliver healthcare with humanity offering dignity, trust, and tailored support to people experiencing homelessness and complex needs. Our outreach clinics operate in day centres and hostels, meeting patients where they are and building continuity of care.
We are currently recruitingtwo Administrative Assistantsto join our team and support the smooth running of our practice and its mobile clinical services.
What Youll Be Doing
In this varied and rewarding role, you'll help ensure care delivery is efficient, accessible, and patient-centered. Youll support clinical and outreach teams while making behind-the-scenes magic happen.
Your day-to-day will include:
Drafting letters, reports, and referral documents (including urgent 2WW)
Coding and entering clinical information intoSystmOnewith accuracy
Managing subject access requests, lab results, recalls, and stock orders
Scanning and filing electronic patient records, plus regular auditing
Supporting reception: greeting patients, handling calls, processing incoming electronic documents
May also include supporting patients to various appointments, including liaising with outreach teams, arranging transport, or accompanying them when appropriate
Skills & Experience We Value
Were looking for someone who is kind, organised, and ready to roll their sleeves up. The ideal candidate will have:
Experience usingSystmOneand strong IT literacy (Word, Excel, email platforms)
Clear communication skills and confidence handling multiple tasks
High attention to detail with a calm, professional approach
A warm, collaborative spirit and a strong work ethic
Understanding of substance misuse and homelessness, or lived experience, is welcomed
A clean driving licence is desirable, as occasional travel to outreach sites may be required
What We Offer
A meaningful role within a values-driven practice
A supportive, inclusive work culture
Competitive Salary
Flexibility and scope for growth
The chance to work alongside a team whereevery name is a story and every task has purpose
Were committed to creating an environment where everyone feels welcome and respected. If you require any adjustments during the recruitment process, just let us know we're happy to accommodate.
We welcome applicants from all communities, backgrounds, identities, and life paths, including those with lived experience of social exclusion.
How to Apply
If youre ready to make a meaningful impact and join a team where care goes beyond the clinic walls, wed love to hear from you.
Please send your CV and a brief cover letter to:
tanya.obrien@nhs.net
You're welcome to include any information about lived experience, voluntary work, or community involvement that feels relevant.
If you'd like to chat informally before applying or have questions about the role, feel free to get in touch were happy to talk.
Need adjustments during the recruitment process? Just let us know well do everything we can to support you. Job description
Job responsibilities
Administrative Assistant
Location:The Doctor Hickey Surgery, London
Type:Full-Time
Salary:Competitive salary dependent on experience
Vacancies:2 positions available
Be the link between care and compassion.At The Doctor Hickey Surgery, we deliver healthcare with humanity offering dignity, trust, and tailored support to people experiencing homelessness and complex needs. Our outreach clinics operate in day centres and hostels, meeting patients where they are and building continuity of care.
We are currently recruitingtwo Administrative Assistantsto join our team and support the smooth running of our practice and its mobile clinical services.
What Youll Be Doing
In this varied and rewarding role, you'll help ensure care delivery is efficient, accessible, and patient-centered. Youll support clinical and outreach teams while making behind-the-scenes magic happen.
Your day-to-day will include:
Drafting letters, reports, and referral documents (including urgent 2WW)
Coding and entering clinical information intoSystmOnewith accuracy
Managing subject access requests, lab results, recalls, and stock orders
Scanning and filing electronic patient records, plus regular auditing
Supporting reception: greeting patients, handling calls, processing incoming electronic documents
May also include supporting patients to various appointments, including liaising with outreach teams, arranging transport, or accompanying them when appropriate
Skills & Experience We Value
Were looking for someone who is kind, organised, and ready to roll their sleeves up. The ideal candidate will have:
Experience usingSystmOneand strong IT literacy (Word, Excel, email platforms)
Clear communication skills and confidence handling multiple tasks
High attention to detail with a calm, professional approach
A warm, collaborative spirit and a strong work ethic
Understanding of substance misuse and homelessness, or lived experience, is welcomed
A clean driving licence is desirable, as occasional travel to outreach sites may be required
What We Offer
A meaningful role within a values-driven practice
A supportive, inclusive work culture
Competitive Salary
Flexibility and scope for growth
The chance to work alongside a team whereevery name is a story and every task has purpose
Were committed to creating an environment where everyone feels welcome and respected. If you require any adjustments during the recruitment process, just let us know we're happy to accommodate.
We welcome applicants from all communities, backgrounds, identities, and life paths, including those with lived experience of social exclusion.
How to Apply
If youre ready to make a meaningful impact and join a team where care goes beyond the clinic walls, wed love to hear from you.
Please send your CV and a brief cover letter to:
tanya.obrien@nhs.net
You're welcome to include any information about lived experience, voluntary work, or community involvement that feels relevant.
If you'd like to chat informally before applying or have questions about the role, feel free to get in touch were happy to talk.
Need adjustments during the recruitment process? Just let us know well do everything we can to support you.
Person Specification
Qualifications
Essential

• Kind, patient centred approach with a commitment to dignity and inclusion
• Strong organisational skills and ability to manage multiple tasks
• High attention to detail and accuracy when handling clinical information
• Clear written and verbal communication skills
• Strong IT literacy, including Word, Excel, and email platforms
• Ability to work collaboratively within a small, supportive team
• Ability to stay calm under pressure and adapt to changing needs
• Respect for confidentiality and professional boundaries
• Comfortable working with people facing complex challenges

Desirable

• Experience using SystmOne
• Experience working in a healthcare, outreach, or frontline support setting
• Understanding of homelessness, substance misuse, or trauma informed care
• Lived experience of social exclusion
• Clean driving licence (for occasional outreach travel)
• Experience supporting people with complex needs
• Additional IT skills beyond the essentials (e.g., data entry systems, auditing tools)

Experience
Essential

• Experience working in an administrative role or managing multiple tasks in a busy environment
• Experience communicating with a wide range of people, including those who may be distressed or facing complex challenges
• Experience handling confidential information with professionalism and accuracy
• Experience using IT systems for data entry, record keeping, or workflow managemen

Desirable

• Experience working in primary care, general practice, or another NHS clinical setting
• Experience using SystmOne or similar clinical systems
• Experience working in outreach, homelessness services, or frontline support roles
• Experience supporting people with complex needs, barriers to healthcare, or social exclusion
• Experience working as part of a multidisciplinary team
• Lived experience of homelessness, substance misuse, or other forms of social exclusion

Person Specification
Qualifications
Essential

• Kind, patient centred approach with a commitment to dignity and inclusion
• Strong organisational skills and ability to manage multiple tasks
• High attention to detail and accuracy when handling clinical information
• Clear written and verbal communication skills
• Strong IT literacy, including Word, Excel, and email platforms
• Ability to work collaboratively within a small, supportive team
• Ability to stay calm under pressure and adapt to changing needs
• Respect for confidentiality and professional boundaries
• Comfortable working with people facing complex challenges

Desirable

• Experience using SystmOne
• Experience working in a healthcare, outreach, or frontline support setting
• Understanding of homelessness, substance misuse, or trauma informed care
• Lived experience of social exclusion
• Clean driving licence (for occasional outreach travel)
• Experience supporting people with complex needs
• Additional IT skills beyond the essentials (e.g., data entry systems, auditing tools)

Experience
Essential

• Experience working in an administrative role or managing multiple tasks in a busy environment
• Experience communicating with a wide range of people, including those who may be distressed or facing complex challenges
• Experience handling confidential information with professionalism and accuracy
• Experience using IT systems for data entry, record keeping, or workflow managemen

Desirable

• Experience working in primary care, general practice, or another NHS clinical setting
• Experience using SystmOne or similar clinical systems
• Experience working in outreach, homelessness services, or frontline support roles
• Experience supporting people with complex needs, barriers to healthcare, or social exclusion
• Experience working as part of a multidisciplinary team
• Lived experience of homelessness, substance misuse, or other forms of social exclusion

Skills Required