Job Description

Join our Maidstone Mental Health Together Team.
We are seeking a highly professional and dedicated Part-Time Admin Assistant/Receptionist to provide critical administrative support that directly contributes to the smooth delivery of our vital mental health services. This is an opportunity to utilise your organisational ability
The ideal candidate will have experience dealing with colleagues and clients in a friendly, polite manner. Previous relevant experience in a busy community setting would be an advantage.
Main duties of the job
The main duties will be

• Managing external telephone calls and providing reception cover at the front of house, ensuring a welcoming and reassuring first impression.
• Delivering responsive administrative support directly to the clinical team, enabling them to focus fully on client care.
• Accurately typing letters and managing the efficient booking of appointments to ensure clients receive timely access to services.

About us
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Details
Date posted
11 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
380-WK0333-A
Job locations
Albion Place, Maidstone
23-29 Albion Place
Maidstone
ME14 5TS
Job description
Job responsibilities

• Training will be given where necessary for patient-based systems.

Please refer to the attached job description for the full details on the responsibilities and person specification Job description
Job responsibilities

• Training will be given where necessary for patient-based systems.

Please refer to the attached job description for the full details on the responsibilities and person specification
Person Specification
Qualifications
Essential

• Maths and English GCSE Grade C/4 or equivalent
• Educated to NVQ level 2 /RSA 2 or equivalent

Experience, Knowledge and Skills
Essential

• Previous Telephone Experience
• Microsoft Office Knowledge
• Previous Office/Reception Experience
• Experience in a customer facing role

Desirable

• Use of Video Conferencing
• Previous experience of working within NHS

Person Specification
Qualifications
Essential

• Maths and English GCSE Grade C/4 or equivalent
• Educated to NVQ level 2 /RSA 2 or equivalent

Experience, Knowledge and Skills
Essential

• Previous Telephone Experience
• Microsoft Office Knowledge
• Previous Office/Reception Experience
• Experience in a customer facing role

Desirable

• Use of Video Conferencing
• Previous experience of working within NHS

Skills Required