Job Description

The Private Patient Centre and Laser Eye Surgery at Manchester Royal Eye Hospital provides world class treatment by our ophthalmic surgeons at the largest specialist eye care unit outside London. Ward 54 is an extremely busy ward with an ever-changing environment.
Have you got the right mix of skills it takes to work within a busy department?
Right now, we're looking for a flexible, hardworking person to work 37.5 hours (to include required Saturday shifts). Someone who can work in a fast-paced department who has what it takes to work under pressure, working to deadlines in a small, busy, but friendly team.
To succeed you'll need to have experience in a process driven administrative role, together with good communication skills. You will need to be proactive in reacting to situations when dealing with patients and other staff members, working independently or as part of a team.
For more information email:
tracey.royle@mft.nhs.uk
or
victoria.sumner@mft.nhs.uk
The Trust reserves the right to close this post once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
Please note that applications are accepted by completion of our on-line application form only. We cannot accept CV's.
PLEASE ENSURE YOU CAN PROVIDE YOUR ENGLISH AND MATHS GCSE CERTIFICATES BEFORE SUBMITTING YOUR APPLICATION, THESE ARE MANDATORY REQUIREMENTS FOR THIS ROLE.
Main duties of the job
Provide a telephone general enquiry service for the PPC ensuring calls and answering machine messages are dealt with promptly and accurately
Respond to general enquiry emails using drafted templates
Process of booking and scheduling surgical procedures
Contact and confirm patient surgery information prior to date of admission
Promote a pleasant experience for patients on admission directing them to their rooms and explaining the facilities
Check and collect completed paperwork from patients prior to admission
Carefully update patient details onto Hive
Operate an efficient outpatient booking system and ensure the best throughput of patients within the unit on a day-to-day basis
Liaise with clinical and administrative staff in person, on the telephone, in writing and via electronic methods as appropriate
Keeping an up-to-date electronic diary for the service
Arrange follow up appointments when required
Conduct regular checks of all rooms for cleanliness, consumables stock and prepare in readiness for clinic activity
Ensure the reception desk always has a receptionist available during core hours
Ensure the reception area is kept clean and tidy at all times
Clean and update stock of the drinks machines
Maintain the patient information displayed in the waiting area and consulting rooms
Ensure all casenotes are tracked in accordance with hospital standards and prepared in advance for clinics and surgery
Accurately collect hospital payments in accordance with Trust policy
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Details
Date posted
02 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time
Reference number
349-EAD-7779117C-RL4
Job locations
The Private Patient Centre Ward 54, Manchester Royal Eye Hospital
Oxford Road
Manchester
M13 9WL
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experienceyoullneed,take a lookat the & Person Specification attachments under the Supporting Documents heading. So thatyoureeven more equipped to make an informed decision to apply to us,youllneed to take time to read the Candidate Essentials Guidethat sits with the and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it alsocontainscritical informationyoullneed to be aware of before yousubmitan applicationform.
Use of Artificial Intelligence (AI)in your application
Here at Manchester University NHS Foundation Trust,wereproud to beALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment processremainsequitableand meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity,celebratingand valuing diversity andeliminatingany form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have anyspecial requirementsto help you with your application,please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experienceyoullneed,take a lookat the & Person Specification attachments under the Supporting Documents heading. So thatyoureeven more equipped to make an informed decision to apply to us,youllneed to take time to read the Candidate Essentials Guidethat sits with the and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it alsocontainscritical informationyoullneed to be aware of before yousubmitan applicationform.
Use of Artificial Intelligence (AI)in your application
Here at Manchester University NHS Foundation Trust,wereproud to beALL HERE FOR YOUfor our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment processremainsequitableand meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity,celebratingand valuing diversity andeliminatingany form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have anyspecial requirementsto help you with your application,please contact the manager named below.
Person Specification
Training/Qualifications
Essential

• GCSE Mathematics and English or equivalent qualifications, must provide certificates or Relevant equivalent experience

Desirable

• ECDL or equivalent

Work experience
Essential

• oExperience of working in a reception role oWork based experience of Hive or equivalent NHS electronic patient record system oWork based experience of Word oWork based experience of emails

Desirable

• oExperience of working in a hospital ward environment oExperience of working in a fast paced environment with high accuracy oWork based experience of the following packages: Microsoft Excel Income Management - Pay 360 Outlook

Special Aptitudes / Knowledge
Essential

• oExcellent customer service skills oGood verbal and written communication skills oOrganisation, multitasking and prioritisation skills

Desirable

• oEvidence of liaising with more than one discipline oKnowledge of requirements of patients

Person Specification
Training/Qualifications
Essential

• GCSE Mathematics and English or equivalent qualifications, must provide certificates or Relevant equivalent experience

Desirable

• ECDL or equivalent

Work experience
Essential

• oExperience of working in a reception role oWork based experience of Hive or equivalent NHS electronic patient record system oWork based experience of Word oWork based experience of emails

Desirable

• oExperience of working in a hospital ward environment oExperience of working in a fast paced environment with high accuracy oWork based experience of the following packages: Microsoft Excel Income Management - Pay 360 Outlook

Special Aptitudes / Knowledge
Essential

• oExcellent customer service skills oGood verbal and written communication skills oOrganisation, multitasking and prioritisation skills

Desirable

• oEvidence of liaising with more than one discipline oKnowledge of requirements of patients

Skills Required