Job Description

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant/Receptionist to join our Adult Mental Health Services situated in Market Drayton. The Service offers mental health care and treatment across a variety of different age ranges and presentation. You may already live in Shropshire or are considering relocation to an idyllic semi-rural location.
The post holder will be working as part of a team along with Administrative Assistants and Medical and Clinical Administrators. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
We are looking for someone that can identify with the following skills:

• Enthusiasm to provide a high-quality administrative service
• Strong computer skills in particular Word and Outlook
• Attention to detail
• Good grammar and written skills
• Honesty, integrity and commitment
• Quick thinking as priorities can changeand flexibility to meet service need with a passion for quality.
• Strong and confident customer service skills
• Team player
• Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GPs.

Main duties of the job
We are looking for a Administrative Assistant/Receptionist working 30 hours per week (Monday, Wednesday, Thursday and Friday), supporting the Adult Mental Health Services based in Market Drayton. Our Administrative Assistants are an integral part of our Admin Team,and our clinical teams rely on us to provide an efficient, effective service to support them in delivering the very best care to patients. The administration offices are busy, and the role is challenging but it is alsorewarding.
What will the role entail?

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Type a range of documents including emailed requests, copy typing, and audio transcription (via digital dictation system) generated by the mental health pathway teams.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

About us
Working for our organisation
By joining Team MPFT, you will be helpingyour communities and in return for this, we will support you by:

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to 2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to 250 (if the criteria is met)
• And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Details
Date posted
19 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum (pro-rata)
Contract
Permanent
Working pattern
Part-time
Reference number
301-BK-25-7675430
Job locations
North East Shropshire CMHC, Cottage Hospital
Shropshire Street
Market Drayton
TF9 3DQ
Job description
Job responsibilities
For further information relating to this position please refer to the attached job description and specification.
If you would like to chat in more detail about the position, please contact Sian Wallis: Sian.Wallis@mpft.nhs.uk
Following the latest Home Office legislation, Band 2 and Band 3 roles are no longer eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note, we may be required to close this vacancy early if we receive a high volume of applications.
Job description
Job responsibilities
For further information relating to this position please refer to the attached job description and specification.
If you would like to chat in more detail about the position, please contact Sian Wallis: Sian.Wallis@mpft.nhs.uk
Following the latest Home Office legislation, Band 2 and Band 3 roles are no longer eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note, we may be required to close this vacancy early if we receive a high volume of applications.
Person Specification
QUALIFICATIONS & TRAINING
Essential

• NVQ 2 in Business Admin (or equivalent level of administrative experience)
• OCR/RSA II or equivalent experience

Desirable

• Minimum 1 year of admin experience

EXPERIENCE
Essential

• Relevant experience of working in an office environment
• Relevant experience of undertaking office procedures with minimal supervision
• Dealing with the public

Desirable

• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system

SKILLS, KNOWLEDGE & ABILITIES
Essential

• Demonstrate effective verbal and written communication
• Excellent typing skills
• Proficient in the use of computer packages including Microsoft Office
• Ability to produce documents and reports to a high standard from handwritten and audio transcription
• Ability to prioritise workload in order to meet conflicting demands and deadlines
• Ability to work on own initiative
• Demonstrate an understanding of the importance of effective teamwork
• Understanding of the importance of confidentiality and maintaining confidentiality
• Excellent telephone skills
• Willing to travel to other locations as and when required

Desirable

• Audio Typing
• Customer Service Skills

PERSONAL ATTRIBUTES
Essential

• Ability to be flexible to meet the needs of the service
• Able to identify own development needs and willingness to undertake further training and development
• Motivated, reliable effective team player with a positive attitude
• Ability to demonstrate the positive application of our behaviours: lead by example, respectful, honest and trustworthy, caring and compassionate and listen and engage

Person Specification
QUALIFICATIONS & TRAINING
Essential

• NVQ 2 in Business Admin (or equivalent level of administrative experience)
• OCR/RSA II or equivalent experience

Desirable

• Minimum 1 year of admin experience

EXPERIENCE
Essential

• Relevant experience of working in an office environment
• Relevant experience of undertaking office procedures with minimal supervision
• Dealing with the public

Desirable

• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system

SKILLS, KNOWLEDGE & ABILITIES
Essential

• Demonstrate effective verbal and written communication
• Excellent typing skills
• Proficient in the use of computer packages including Microsoft Office
• Ability to produce documents and reports to a high standard from handwritten and audio transcription
• Ability to prioritise workload in order to meet conflicting demands and deadlines
• Ability to work on own initiative
• Demonstrate an understanding of the importance of effective teamwork
• Understanding of the importance of confidentiality and maintaining confidentiality
• Excellent telephone skills
• Willing to travel to other locations as and when required

Desirable

• Audio Typing
• Customer Service Skills

PERSONAL ATTRIBUTES
Essential

• Ability to be flexible to meet the needs of the service
• Able to identify own development needs and willingness to undertake further training and development
• Motivated, reliable effective team player with a positive attitude
• Ability to demonstrate the positive application of our behaviours: lead by example, respectful, honest and trustworthy, caring and compassionate and listen and engage

Skills Required