Job Description

An exciting opportunity has arisen to join our very dynamic Palliative Care Service as an Administrative Assistant. The service includes 3 teams which support patients at various stages of their illness. They are; Enhanced Supportive Care, Specialist Palliative Care and Transforming End of Life Care. You will also engage with and support the medical examiners service at UCLH.
The post holder will actively manage the administrative processes attached to the services, ensuring a smooth and efficient service for both the multidisciplinary team and patients. You will deliver a high-quality administration service, a positive patient experience, and excellent customer service.
Both written and verbal excellent communication skills are expected along with experience of maintaining databases and confidence in using Excel. The role requires someone who is proactive, willing to take ownership and accountability, and able to manage a high-volume workload.
Applications will only be considered from individuals who have the legal right to work in the UK. As this role does not meet the criteria for sponsorship under the UK Sponsorship requirements, we are unable to sponsor applicants.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application.
Main duties of the job
It is a permanent part time post working alongside a multidisciplinary clinical team and admin team. We are looking for an enthusiastic candidate who demonstrates skills with a focus on maintaining and achieving high quality patient care.
Good organisational and communication skills, flexibility, accuracy, and the ability to work autonomously, with attention to detail, within a busy environment are key attributes.
The post holder will be a team player who must promote and demonstrate our Trust Values, behaviours and standards.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Details
Date posted
03 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
30,546 to 32,207 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
309-UCLH-6212-C
Job locations
UCLH
250 Euston Road
London
NW1 2PG
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

Desirable

• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience
Essential

• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
• Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
• Experience of working with bereaved families or working with people in sensitive and emotional situations

Desirable

• Training or experience in Bereavement Support

Person Specification
Knowledge and Qualifications
Essential

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

Desirable

• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience
Essential

• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
• Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
• Experience of working with bereaved families or working with people in sensitive and emotional situations

Desirable

• Training or experience in Bereavement Support

Skills Required