Job Description

We're seeking a friendly, highly organised

Administrative Assistant

to be the

first point of contact

for parents and tutors. You'll handle enquiries and keep our

booking system

accurate and up to date so everything runs smoothly.

Responsibilities

Be the first line for phone, email and walk-in enquiries; provide excellent customer service. Manage the booking system: set up/amend sessions, handle cancellations/waitlists, maintain accurate records. Liaise with tutors and families to confirm schedules and resolve issues quickly. Maintain inboxes and logs; triage urgent messages. General office admin and basic data entry in line with GDPR.

What we're looking for

Excellent IT skills

and the ability to pick up new systems quickly (email, spreadsheets, CRM/booking tools). Strong

organisational skills

and attention to detail. Clear, professional communication (written & verbal). Calm, helpful manner and customer-first approach.

Preferred:

admin/reception or customer-facing experience; education setting experience is a plus.

Working pattern

Supportive team and full training on our systems. Flexible remote time for part of the week. Potential to extend after 6 months.

Schedule

Part-time (8 hours/week) Hybrid: in-person + remote Overtime available in busy periods

Work Location In person & remote

(hybrid)

4 hours remote

across the week to handle enquiries (flexible). Additional paid hours may be available at peak times (start of term/exam seasons).
Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 8 per week

Benefits:

Flexitime Work from home
Work Location: Hybrid remote in Bridgend CF31 2AQ