Job Description

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service

This will be the case for 7 calendar days from: 04/11/2025 to 10/11/2025 following this the vacancy will be open externally.
Following the latest Home Office guidelines, we are unable to offer sponsorship to Band 2 and Band 3 roles. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.
Main duties of the job
The post holder will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
What will the role entail?

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to 2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to 250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Details
Date posted
03 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Fixed term
Duration
15 months
Working pattern
Part-time
Reference number
301-BK-25-7581334
Job locations
Midlands Partnership University NHS Foundation Trust,
Fuller House, Hall Court, Hall Park Way
Telford
TF3 4NF
Job description
Job responsibilities
Please read and review the attached & Person Specification for further details on this role. Job description
Job responsibilities
Please read and review the attached & Person Specification for further details on this role.
Person Specification
Qualifications
Essential

• NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
• OCR/RSA II or equivalent experience

Desirable

• Minimum 1 year admin experience

Experience
Essential

• Relevant experience of working in an office environment
• Relevant experience of undertaking office procedures with minimal supervision.
• Dealing with the public
• Excellent typing skills.
• Proficient in the use of computer packages, including Microsoft Office

Desirable

• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system.
• Audio Typing
• Customer Service Skills

Person Specification
Qualifications
Essential

• NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
• OCR/RSA II or equivalent experience

Desirable

• Minimum 1 year admin experience

Experience
Essential

• Relevant experience of working in an office environment
• Relevant experience of undertaking office procedures with minimal supervision.
• Dealing with the public
• Excellent typing skills.
• Proficient in the use of computer packages, including Microsoft Office

Desirable

• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system.
• Audio Typing
• Customer Service Skills

Skills Required