Job Description

This is a role established to support the Business Managers in carrying out day-to-day activities and to provide a source of advice in the event of their absence.
The post-holder will work closely with, and under the direction of, the Business Managers to improve standards across a wide range of clinical and administrative activity.
To work with the Business Managers to ensure that the Practice fulfils its Care Quality Commission (CQC) requirements and staff receive all necessary training.
To undertake a variety of administrative and secretarial duties on behalf of the Business Managers.
The role will be based at Newton Place Surgery but the successful applicant will be expected to provide cross cover to Faversham Health Centre when required.
Main duties of the job
Provide support to the Business Managers in project work, and in the running of key systems and procedures such as Information Governance, Human Resources, Urgent Treatment Centre administration and Health and Safety.
Be responsible for the promotion, monitoring and documentation of performance and quality standards within the Practice, using IT and manual solutions under the direction of the Business Managers. To become familiar with all relevant aspects of the clinical software system and their applications.
Manage data quality issues, providing support and guidance to Practice staff in the use of the clinical system to promote quality achievement.
Undertake specific assigned tasks, project support, general administration or development work which may arise from time to time.
Become familiar with all national and local quality standards for primary care.
The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the Business Managers. There is a need to work closely with non-clinical and clinical staff to ensure the smooth running of the Practice, reporting any problems encountered to the relevant person.
Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments.
About us
Faversham Medical Group consists of 2 GP surgeries; Faversham Medical Practice and Newton Place Surgery. We also run an Urgent Treatment Centre based at Faversham Health Centre.
We are a friendly and supportive team.
Faversham is a beautiful, historic market town. It is close to the vibrant city of Canterbury; just 60 miles from London and yet within easy reach of attractive coastline areas and beaches.
Details
Date posted
03 November 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
26,530 to 29,114 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A0646-25-0012
Job locations
Newton Place Surgery
Newton Road
Faversham
Kent
ME13 8FH
Faversham Health Centre
Bank Street
Faversham
Kent
ME13 8QR
Job description
Job responsibilities
The post-holder will assist the Business Managers in implementing and leading on the full range of promotion and management of their own and others health, safety and security as defined in the Practice Health & Safety policy, the Practice Health & Safety manual, and the Practice Infection Prevention and Control policy and published procedures. This will include:

• Maintain own knowledge and liaise with the Business Managers and others to update policies relating to Health and Safety and Infection Prevention and Control to ensure the Practice is compliant with current legislation and best practice.
• Assist the Business Managers to carry out regular reviews of Health and Safety, and other policies and to communicate changes effectively across the Practice.
• Assist the Business Managers to ensure that adequate fire prevention and security systems are in place and arrange all necessary safety checks and risk assessments, following up actions and obtaining all necessary information and ensuring good record keeping.

• Assist the Business Managers to ensure that staff and building occupants are aware of security and fire procedures and that these are correctly followed.
• Assist the Business Managers to carry out hazard spotting exercises and make effective use of training to ensure staff members take responsibility for their own and others health and safety across the workplace.
• Assist the Business Managers by carrying out any necessary risk assessments.

Please see job description for further details of the role. Job description
Job responsibilities
The post-holder will assist the Business Managers in implementing and leading on the full range of promotion and management of their own and others health, safety and security as defined in the Practice Health & Safety policy, the Practice Health & Safety manual, and the Practice Infection Prevention and Control policy and published procedures. This will include:

• Maintain own knowledge and liaise with the Business Managers and others to update policies relating to Health and Safety and Infection Prevention and Control to ensure the Practice is compliant with current legislation and best practice.
• Assist the Business Managers to carry out regular reviews of Health and Safety, and other policies and to communicate changes effectively across the Practice.
• Assist the Business Managers to ensure that adequate fire prevention and security systems are in place and arrange all necessary safety checks and risk assessments, following up actions and obtaining all necessary information and ensuring good record keeping.

• Assist the Business Managers to ensure that staff and building occupants are aware of security and fire procedures and that these are correctly followed.
• Assist the Business Managers to carry out hazard spotting exercises and make effective use of training to ensure staff members take responsibility for their own and others health and safety across the workplace.
• Assist the Business Managers by carrying out any necessary risk assessments.

Please see job description for further details of the role.
Person Specification
Experience
Essential

• Basic or intermediate level of skill with use of email and the internet.
• Ability to carry out complex administration and record keeping in an office environment.
• Excellent organisational and problem solving skills.
• Excellent literacy skills.
• Ability to understand and learn new software and administrative procedures.
• Ability to deal with external organisations in a pleasant and professional manner.
• Ability to work with a wide variety of tasks.
• Accurate and thorough approach.
• Typing skills.
• Numerate, and IT literate, including use of Word and Excel to at least a basic-to-intermediate level.
• Good communicator (verbal & written) both upwards and downwards.
• Evidence of organisational skills.

Desirable

• Experience in primary care/NHS/caring profession.
• Experience in using EMIS clinical software.
• Experience of dealing with members of the public.
• Previous experience in an analytical role.
• Knowledge of Health & Safety law

Qualifications
Essential

• GCSE grade A to C in English and Maths or equivalent level.

Desirable

• Formal qualification in IT (e.g. CLAIT, ECDL)

Person Specification
Experience
Essential

• Basic or intermediate level of skill with use of email and the internet.
• Ability to carry out complex administration and record keeping in an office environment.
• Excellent organisational and problem solving skills.
• Excellent literacy skills.
• Ability to understand and learn new software and administrative procedures.
• Ability to deal with external organisations in a pleasant and professional manner.
• Ability to work with a wide variety of tasks.
• Accurate and thorough approach.
• Typing skills.
• Numerate, and IT literate, including use of Word and Excel to at least a basic-to-intermediate level.
• Good communicator (verbal & written) both upwards and downwards.
• Evidence of organisational skills.

Desirable

• Experience in primary care/NHS/caring profession.
• Experience in using EMIS clinical software.
• Experience of dealing with members of the public.
• Previous experience in an analytical role.
• Knowledge of Health & Safety law

Qualifications
Essential

• GCSE grade A to C in English and Maths or equivalent level.

Desirable

• Formal qualification in IT (e.g. CLAIT, ECDL)

Skills Required