Job Description

Operations Assistant Role

FS Group have an opportunity for an Helpdesk & Admin Assistant to join our team in Waltham Abbey, Essex.

We are looking for a motivated, highly organised and personable individual to assist our team with a range of operations activities.

Working knowledge of the drainage/plumbing industry or involvement in a trade-based organisation would be highly desirable.

Principle Responsibilities

Act as a point of contact throughout the customer journey from enquiry, through to booking and job completion Assistance and handling of customer queries, requests, emails and calls. Manage and dispatch responsive and pre-planned work to our team of engineers using our job management system. Liaising with our engineers to get progress updates through the day and assist them with any requests Producing invoices and preparing quotes. Will involve financial admin responsibilities such as taking and chasing payments Undertaking day to day operations activities

Competency: Skills / Qualifications

Excellent standard of computer literacy and administration skills Efficient and confident telephone call handling Proven experience and ability to plan/organise/dispatch workloads Ability to effectively meet deadlines Experience within a drainage/plumbing or trade-based organisation Attention to detail

Details

Salary: 25,000.00 to 29,000.00 per annum Full Time - 7:00AM - 4:00PM, 8:00AM - 5:00PM or 10:00AM - 7:00PM 28 days holiday per year including Bank Holidays Pension Scheme Training & Progression
Job Type: Permanent

Pay: 25,000.00-29,500.00 per year

Benefits:

On-site parking
Work Location: In person