Administrative Occupations: Office Managers And Supervisors

Haddenham, Buckinghamshire, United Kingdom

https://www.mncjobs.co.uk/company/pertemps

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Job Description

Account Manager
Pertemps Aylesbury is currently recruiting for an Account Manager for our manufacturing client based in Haddenham.
Salary: 32,000 - 37,000
Hours: Mon to Thurs 08:30 to 17:00 and Fri 08:30 to 13:30
Duties:

Take ownership for allocated customers; being the voice of the customer within the business.
Improve the customer service experience, create engaged customers and facilitate organic growth.
Ensure that the customer's scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution.
Oversee the order planning with each customer, from initial order placement into the factory to final shipment.
Handling customer purchase orders, co-coordinating with the relevant Buyer for material purchasing and kit clearance.
Organise and attend Quarterly Business Reviews (QBRs), ensuring data is up to date and presented professionally.
Work collaboratively with other account managers and buyers, gaining a broad knowledge of all customers in our portfolio.
Collate financial data and prepare for presentation to the Commercial Manager and other SLT for all customer KPIs.

Requirements:

Experience of managing new customer accounts within a manufacturing environment.
Excellent communication and interpersonal skill
Experience in how revenues and gross margins impact the business.
Confidence to negotiate and influence decision making with senior stakeholders.