Job Description

Customer Services Administrator
Redditch - office based no hybrid
26,000 per annum
We are looking for an organised and proactive Customer Services Administrator to join our busy factory/manufacturing environment, supporting the mobile engineers team. This is a key administrative role responsible for coordinating commissioning and rectification activities, maintaining accurate records, and ensuring excellent communication between engineers, customers, and internal teams.
The successful candidate will play a vital role in ensuring information is accurate, up to date, and that customer issues are handled efficiently and professionally.
Customer Services Administrator key responsibilities

• Book commissioning and rectification visits, liaising directly with customers to agree suitable dates
• Manage and maintain engineers' diaries, including rescheduling for cancellations or short-notice changes
• Input commissioning orders accurately onto the company computer system
• Issue commissioning certificates following successful completion of works
• Monitor system faults, arrange rectification visits, and allocate work to relevant engineers
• Maintain accurate records of all projects, including outstanding and completed works
• Handle customer enquiries via telephone and email in a professional and timely manner
• Liaise closely with engineers to ensure all technical, site, and customer information is correct
• Work with engineers to determine return visit requirements and associated works
• Support sales engineers by coordinating user details, drawings, and site access information within required timeframes

The successful Customer Services Administrator will have the following skills and experience:-

• Previous sales administration/ order processing/ coordinating or scheduling.
• Highly organised with strong attention to detail
• Confident communicator with a professional telephone manner

• Comfortable managing multiple tasks in a fast-paced environment
• Strong IT skills, with experience using databases, web portals, and scheduling systems
• Previous experience in an administrative role, ideally within manufacturing, engineering, or service-based environments (desirable but not essential)
• A team player who can work collaboratively across departments

If you think you have the skills and experience that my client is looking for and live locally to Redditch please email me your updated CV by clicking APPLY and I will be in touch soon.

Skills Required