Job Description

Contract: This a temporary position for 12 months but due to be extended pending performance and business needs.
Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as an Admin Officer - Call Hander. This is great opportunity to gain valuable exposure/experience working within the Public Sector.
Experience Needed/desired:

• Dealing with customers - Phone and Email
• Administration
• Data input
• Clear and understandable
• Proactive thinking
• IT skills
• Confident with technology

List the duties/ responsibilities:

• Dealing with queries from customers about their case either by telephone or email.
• You will need to note up cases on the case management system and take any necessary action.
• Have a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges.
• Have flexibility and the ability to adapt across teams and processes. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations, including those outside your area.
• Work in a fast-paced, challenging environment with the customer at the heart of everything we do.
• Keeping regular contact with court staff at processing sites throughout the country
• Deliver customer query resolution across various customer contact channels. Consistently meeting performance indicators for accuracy and timeliness is required across all channels.

The work is targeted; expectations will be explained during induction, and one to one meeting's will be held regularly with your team leader to discuss your progress.
Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS
Training provided, what is their training plan and location of training:
No annual leave during the first 4 weeks of training period. 10-week training, 1 week induction 7 weeks training and 2 weeks consolidation.
Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Skills Required