Job Description

5 days a week across the spectrum of opening hours - rota basis - rota provided 3 months in advance
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.
List the duties of the role:
The SSC Administrative Officer will primarily be expected to conduct Asylum Registration, Further Submission and Family & Human Rights tasks, all of which are case preparation. This includes conducting checks on customers, updating systems, interviewing customers, scanning documents, enrolling biometrics and serving documentation. This list is not exhaustive, and the job holder may also be trained in other work areas. The job holder will undertake comprehensive training for each workstream and managed in accordance with Home Office HR policies.

• Reviewing customer applications, holding face to face conversations to capture relevant information, and identifying any safeguarding concerns.
• Recording biometric data
• Supporting the asylum screening process, working with colleagues to complete and issue relevant paperwork.
• Conducting visits to customers unable to be present at an SSC for biometric enrolment. Attending a location convenient to the customer to complete biometric capture.
• Completing admin tasks essential to the customer application, updating IT systems, digitising documents, and taking responsibility for moving/tracking passports.
• Represent Decision Enablement Services positively by projecting a professional image to customers, colleagues, and stakeholders to help maintain customer service excellence.
• Additional duties within the scope of the grade will vary dependant on business needs. Public-facing work is fast-paced, interesting and varied; but can, at times be pressurised so an ability to be flexible and prioritise is important.

You must undertake (if not completed recently)

• Safeguarding training.

Training:
No annual leave during training period. Up to 6 weeks.
Clearance level (to be applied for by Brook Street upon a successful application):
CTC + DBS
Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Skills Required