Job Description

Administrative Officers play a key role in supporting the effective operation of courts, tribunals, and other HMCTS offices. The role involves a variety of administrative tasks, customer service, and casework processing, all within a framework of continuous improvement and Lean principles.
Key Responsibilities
General Administration

• Prepare files and documents for hearings and meetings
• Maintain records and input data into internal systems
• Handle mail, photocopying, and filing
• Organise meeting rooms and support training activities

Drafting & Documentation

• Produce standard letters, reports, and meeting notes
• Create and update court/tribunal documents

Operational Support

• Assist in court hearings and tribunals
• Support court users and manage schedules
• Handle enquiries via phone, email, and in person
• Serve documents, collect fines/fees, and manage warrants

Casework Processing

• Process court orders, claims, fines, and legal aid
• Ensure accurate recording of court results
• Meet workload targets for speed and accuracy

Verification & Quality Control

• Check documents and records for compliance
• Validate work completed by colleagues

Information Management

• Gather and interpret data for reports and analysis
• Prepare bundles and chase missing information

Calculations & Financial Tasks

• Perform basic financial checks and reconciliations
• Manage juror numbers and related costs

Customer & Stakeholder Communication

• Liaise with judiciary, legal professionals, and other agencies
• Provide clear, helpful guidance to internal and external customers

Other Duties

• Undertake additional tasks as required, including roles like Jury Bailiff or Health & Safety Coordinator
• Work flexibly across HMCTS offices when needed

Skills & Qualifications

• 5 GCSEs (A*-C) or equivalent, or NVQ Level II in Business Administration
• Strong IT and administrative skills
• Excellent communication and customer service abilities

Operational Delivery Profession
This role is part of the cross-government Operational Delivery Profession, offering access to professional development, standards, and career progression across various public-facing roles.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Skills Required