Job Description

Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.
Brook Street in partnership with HM Land Registry has a fantastic opportunity to join their team as a admin officer. This is great opportunity to gain valuable exposure/experience working within the Public Sector.
List the duties/ responsibilities:
1) To support the efficient processing of customer applications by triaging incoming cases within 5-day Service Level Agreement (SLA), assessing documentation against established protocols, and ensuring applications are correctly routed for further action.
2) To support the customer focused policy of not cancelling applications by obtaining applications that have reached their cancellation date and contacting the lodging conveyancer by telephone to confirm they have received the requisition, request they lodge any further information in writing direct on to the application and/or grant an extension of time and send correspondence confirming this, recording actions in the Points Arising Screen and ensuring applications are correctly deferred back.

• Review and triage new customer applications in line with the Standard Operating Procedures (SOP):

a) Obtain appropriate new application from our Work Management System
b) Assess submitted documents for completeness and compliance with legal and procedural requirements.
c) Identify omissions or discrepancies and draft clear, professional correspondence to solicitors.
d) Identify the nature and type of each application and record this information accurately in the case management system.
e) Accurately allocate triaged applications to the appropriate work list or team for further processing.
Essential Skills and Experience

• Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone.
• Strong attention to detail and ability to follow structured procedures.
• Excellent written communication skills, particularly in drafting formal correspondence.
• Ability to manage a high-volume workload and prioritise effectively.
• Customer Service skills
• MS Office skills - WORD, EXCEL & MS Teams in particular
• Organisational skills
• Ability to make notes in plain English
• Ability to complete data entry

Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS
Training provided, what is their training plan and location of training:
No annual leave during training period.
Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Skills Required