Job Description

Expected Shortlisting Date
09/01/2026
Planned Interview Date
16/01/2026
The Admin Officer will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator in delivering the services for the speciality.
To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.
Main duties of the job
The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.
The postholder may be the first point of contact for patients and other visitors to the Department.
About us
THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over 20,000 staff and providing care to 1.6 million patients every year.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
08 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
C9298-CAH-108
Job locations
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Job description
Job responsibilities
The Endocrinology team have an excellent opportunity for an enthusiastic and highly motivated individual to join their administration support team. The prime responsibility of the post holder will be to provide a professional service supporting the clinical teams to provide the best possible care for our patients. Duties include general administrative tasks, booking and rearranging appointments, helping with telephone or email queries and dealing with patient requests. This role will include reception/clinic cover dependent on demand. The post holder will be working closely with medical, nursing and other administrative staff.
Applicants should be able to communicate effectively with a wide range of people including hospital staff and the general public. In addition, the successful applicant should demonstrate excellent organisational skills, be able to work as part of a team and able to manage their own workload.
Dealing with surgical appointment bookings through patient tracking lists, telephone calls and queries.
Dealing with enquiries from hospital staff, outside agencies and patients.
Work as part of a team to ensure that all phone calls are answered within the department during core office hours.
General clerical duties which include filing, photocopying and faxing. The departmental email account, issuing letters, and appointment bookings and queries.
To provide cover for other team clerical staff when on annual leave or sick leave.
Job description
Job responsibilities
The Endocrinology team have an excellent opportunity for an enthusiastic and highly motivated individual to join their administration support team. The prime responsibility of the post holder will be to provide a professional service supporting the clinical teams to provide the best possible care for our patients. Duties include general administrative tasks, booking and rearranging appointments, helping with telephone or email queries and dealing with patient requests. This role will include reception/clinic cover dependent on demand. The post holder will be working closely with medical, nursing and other administrative staff.
Applicants should be able to communicate effectively with a wide range of people including hospital staff and the general public. In addition, the successful applicant should demonstrate excellent organisational skills, be able to work as part of a team and able to manage their own workload.
Dealing with surgical appointment bookings through patient tracking lists, telephone calls and queries.
Dealing with enquiries from hospital staff, outside agencies and patients.
Work as part of a team to ensure that all phone calls are answered within the department during core office hours.
General clerical duties which include filing, photocopying and faxing. The departmental email account, issuing letters, and appointment bookings and queries.
To provide cover for other team clerical staff when on annual leave or sick leave.
Person Specification
Qualifications
Essential

• Education to GCSE grade C standard or equivalent in Maths and English.

Desirable

• Basic computer/typing qualifications

Skills & behaviours
Essential

• Motivated, keen to learn
• Reliable
• Trustworthy
• Flexible approach to duties and working practices

Experience
Essential

• Must be competent with using Patient Centre (PAS) for booking clinic appointments

Desirable

• Experience of clinic management using Clinicom

Additional Requirements
Essential

• Must be willing to work within the Trusts policies e.g. confidentiality, data protection, health and safety etc.

Person Specification
Qualifications
Essential

• Education to GCSE grade C standard or equivalent in Maths and English.

Desirable

• Basic computer/typing qualifications

Skills & behaviours
Essential

• Motivated, keen to learn
• Reliable
• Trustworthy
• Flexible approach to duties and working practices

Experience
Essential

• Must be competent with using Patient Centre (PAS) for booking clinic appointments

Desirable

• Experience of clinic management using Clinicom

Additional Requirements
Essential

• Must be willing to work within the Trusts policies e.g. confidentiality, data protection, health and safety etc.

Skills Required