Job Description

The Role

The primary purpose of this role is to support the Senior Management Team in delivering the functions of the Town Council, under the direction of their Line Manager. Working collaboratively with officers, stakeholders, and the public, the postholder will help the Council achieve its aims and objectives while ensuring compliance with all statutory and regulatory requirements.

Key responsibilities include the day-to-day administration of Tower Hill and Windrush Cemeteries, liaising with funeral directors, stonemasons, and residents; supporting the Public Halls team in managing the Corn Exchange and Burwell Hall; and assisting with civic and Council-led events at these venues. The role also provides administrative support to the Compliance & Environment Officer in meeting the Council's climate and carbon neutrality goals and contributes to the effective management and maintenance of the Council's facilities, green spaces, and wider estate.

The ideal candidate will possess strong communication, administrative, and customer service skills. They should be capable of working both independently and collaboratively within a team that is committed to enhancing the Council's services and facilities.

Applicants should have prior experience in a similar role and demonstrate a flexible, pro-active approach. The position requires the ability to manage multiple tasks efficiently, prioritise workloads to meet deadlines, and take on a variety of ad-hoc responsibilities as needed.

Main Duties & Responsibilities

Administration

To be a first point of contact for the public, answering telephone calls and emails, attending visitors at the reception desk. To provide reliable and confidential administrative support to the Town Council and to assist in meeting its legal deadlines. To undertake such general administrative and office tasks as requested by the Line Manager including typing, photocopying and supplies. To attend meetings of the Council and its committees, sub-committees and working groups, as directed and produce agendas, reports and minutes for these meetings noting that they require attendance in the evening for which additional hours' payments are made. To arrange meetings for Councillors and Officers. To maintain an effective filing system recording Council business in a recoverable format. To assist the relevant officers in ensuring the Council buildings and equipment meet the required legal compliances. To observe and implement all relevant hygiene, health and safety standards and rules. To attend and participate in all relevant internal and external meetings and training in connection with the responsibilities of the post. To ensure that the Council's various policies, procedures, financial regulations and standing orders are adhered to in carrying out all tasks and duties, including staffing policies and work rules as contained in the staff handbook and adherence to the Council's Code of Practice relating to confidentiality.

Specific Duties

To provide administrative support to officers responsible for the management and associated projects of the Council's cemeteries, halls, properties, and open spaces.

Cemeteries & Burials

Administer the day-to-day running of the Tower Hill and Windrush Cemeteries in consultation with the Line Manager and Operations Manager.
This includes administering burials and memorials within the cemeteries, keeping accurate records and liaising with customers, officers, residents and other professionals to ensure that customer's needs are met compassionately and that legal requirements are adhered to.

To support officers in the administration of the closed churchyards at St Mary's and Holy Trinity churches.

Public Halls

To administratively support officers in all aspects of the day-to-day running of the Corn Exchange and Burwell Hall.
This includes assistance in delivering a broad range of civic, cultural and Council led events as well as private hire at the venues.

Supporting officers with the health & safety and maintenance schedules at the Halls.

Green Spaces

Administratively support officers in all aspects of the management of the Council's green spaces and biodiversity.
This includes assistance with enquiries relating to ground maintenance and amenity land (trees, hedges and grass cutting), recreation grounds & pitches, play areas, Lake & Country Park, and Tiny Forest/Community Orchards.

Climate Emergency

To administratively support the Council's climate and carbon neutrality objectives across the Council's facilities, as and when required.

General

Undertake other duties that are commensurate with the nature and grade of the post. Attending training courses associated with the work and role as required by the Council. Adhere to and implement the Town Council's policies and procedures, including those around equality and diversity. Be conversant and comply with Health and Safety regulations applicable to the organisation. Take reasonable care of yourself and others affected by your work activities, use equipment correctly and apply safe working practices effectively to remove or minimise risks of accidents or injury and to meet statutory obligations.

Person Specification

Education and Qualifications - Essential

Good standard of education

Education and Qualifications - Desirable

Introduction to Local Council Administration (ILCA)

NVQ Administration or equivalent

Experience, Skills & Knowledge - Essential

Two years of proven administrative experience, preferably in a similar environment.

Proven front line service (visitor/telephone) and/or customer service experience.

Proven ability to work to deadlines.

Experience and regular use of Microsoft 365 applications and the Internet including Word, Excel, Outlook to at least an intermediate level.

Experience of handling data and statistics

Information research, retrieval and collation using Internet/web-based systems.

Experience, Skills & Knowledge - Desirable

Use of Canva and Microsoft PowerPoint.

Experience of processing financial claims/transactions.

Experience of using consultative processes to improve procedures and services.

Behaviours

Positive pro-active approach and "can-do" attitude

Commitment to providing good customer service with a drive for continuous improvement.

Ability to adapt to changing circumstances

Ability to work co-operatively as a team member.

Ability to manage own workload and responding flexibly to changing needs and demands

Job Type: Full-time

Pay: 26,403.00-28,598.00 per year

Benefits:

Company pension Cycle to work scheme Free flu jabs Health & wellbeing programme Sick pay
Work Location: In person

Application deadline: 28/11/2025
Expected start date: 02/01/2026