Job Description

Administrative Support
Location: Remote (Offshore)
Preferred Region: Middle East / Arabic-speaking markets (Lebanon preferred, but not exclusive)
Client Context: UK-Based Client
Market Focus: United Arab Emirates (UAE)
Language Requirements: Bilingual - Native Arabic & Professional English
Role Purpose
The Administrative Support role provides essential operational and administrative assistance across multiple brands serving the UAE market. This position is critical to ensuring the smooth execution of application processing, recruitment vetting, influencer communications, and campaign-related operational tasks.
As a core member of the operations team, you will support Client Success Managers (CSMs) and Campaign Managers by managing high-volume, time-intensive processes, allowing client-facing teams to focus on strategy, performance, and relationship management.
This role specifically requires an Arabic-speaking professional capable of handling nuanced communication in the Middle East market, where automated translation tools (e.g., Google Translate) are insufficient.
Key Responsibilities
Platform & Administrative Support

• Approve or decline influencer posts via Odore's technology platform, ensuring correct hashtags, tagging, and compliance with brand guidelines.

• Manage influencer email support, including delivery tracking and campaign-related inquiries.

• Provide general administrative and operational support to CSMs and Campaign Managers as needed.

Core Responsibilities
I. Recruitment & Application Management

• Application Review: Review 50-100 applications per brand per batch, maintaining high accuracy and consistency within a 45-90 minute timeframe.

• Recruitment Vetting: Screen, evaluate, and save approximately 100 high-quality influencer profiles per brand during a 90-minute session, ensuring strong brand alignment and quality standards.

II. Communication & Content Quality

• Bilingual Communication: Respond to 20-30 daily influencer or brand inquiries in both Arabic and English, maintaining a professional, empathetic tone and respecting UAE cultural nuances.

• Content Submission Review: Review 20-30 content submissions per brand to ensure compliance with brand guidelines, legal requirements, and quality standards.

III. Campaign & Operational Support

• Technical Setup: Support the setup and scheduling of email campaigns and assist with workflow configuration for sampling initiatives.

• Template Development: Assist in refining and standardizing communication and reporting templates to improve operational efficiency.

• Ad Hoc Support: Provide flexible administrative and operational assistance to meet evolving brand and campaign needs.

Capacity & Workload Allocation

• Brand Load: Support 4-5 brands concurrently.

• Workload Split:

• ~80% Recruitment vetting and application reviews

• ~20% Communication, content review, and administrative support

Required Skills & Qualifications

• Bilingual Fluency: Exceptional written and verbal communication skills in Arabic and English. Experience working with or communicating within the UAE market is strongly preferred.

• Operational Efficiency: Proven ability to handle high-volume tasks quickly and accurately while meeting strict turnaround times.

• Technical Proficiency: Comfortable using Google Workspace and standard project management or CRM tools.

• Organizational Skills: Strong attention to detail and the ability to manage multiple brands without cross-contamination of information.

• Experience: Prior experience in administrative, operations, or campaign support roles is preferred.

Ideal Candidate Profile
The ideal candidate is a proactive, detail-oriented, and dependable administrative professional with strong Arabic and English communication skills. You are comfortable supporting UK-based teams while executing tasks for the UAE market and take pride in managing the critical backend processes that drive successful campaigns.
While Lebanon-based candidates are preferred, qualified Arabic-speaking professionals from other regions (e.g., South Africa or similar offshore locations) are also encouraged to apply.

Skills Required