Job Description

Location: MediaCityUK, Salford (Hybrid - 3 days in office each week)
Salary: 28,000 p.a. + Excellent Benefits
Are you highly organised, detail-driven, and passionate about delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic Customer Operations team as an Administrative Support Specialist.
About the Role
As an Administrative Support Specialist, you'll play a pivotal role in ensuring smooth operations and exceptional service for our customers and service providers. From maintaining accurate records and managing work requests through to billing and onboarding, this is a varied and accountable position where your contribution truly matters.
You'll be responsible for:

• Maintaining accurate customer records and managing contract/billing administration
• Supporting service activations, decommissioning, and stock control
• Preparing data for customer mailings and producing control reports
• Ensuring compliance with governance processes and contractual obligations
• Acting as a positive ambassador for our brand and values

This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering trusted, high-quality support.
What We're Looking For

• Strong administrative experience with exceptional attention to detail
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio)
• Excellent organisational and time management skills
• Comfortable working independently and taking initiative when needed
• Confident communicator with great documentation skills
• A proactive, positive attitude and a commitment to continuous improvement

Experience in the betting industry is desirable but not essential.
Why Join Us?

• Competitive salary of 28,000 p.a.
• Excellent benefits package
• Hybrid working - 3 days per week at our vibrant MediaCityUK office
• Opportunity to work in a collaborative, supportive team environment
• Be part of a company that values innovation, integrity, and customer success

Interviews will be weeks commencing 12th and 19th January.

Skills Required