Job Description

The Cornwall Digital Health Team is looking for a new team member.The Digital Health Service provides support for patients to enable them to receive remote monitoring/care in their own homes . The team includes both Virtual Ward & Virtual Care.The successful candidate will join a well established team of administrators who support a multi-disciplined Virtual Team. We are looking for a dynamic Administrator who is able to adapt and change with the needs and pace of the team. Working will require both homeworking and office, as required.The main role of the administrator is to provide comprehensive and high quality administrative and clerical support to the the team to ensure a professional approach to all work assigned.The successful candidate will work on a variable shift allocation and the shifts will be 0900-1700 working over 7 days. Weekend working will be required.Main duties of the jobo Answering telephone to patients and clinical professionalso Processing referralso Admitting patients to the wardso Booking appointmentso Discharging patients.o Support data submissionsAbout usWe're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.Date posted28 April 2025Pay schemeAgenda for changeBandBand 2Salaryxc2xa324,169 a year Pro RataContractPermanentWorking patternPart-timeReference number201-25-382Job locationsTo be confirmedTo be confirmedPL31 2QNJob descriptionJob responsibilitiesFor full information of the roles and responsibilities of this role, please see the attached job description and person specification Job descriptionJob responsibilitiesFor full information of the roles and responsibilities of this role, please see the attached job description and person specificationPerson SpecificationEducation/Qualifications and Relevant ExperienceEssential

• Basic numeracy and literacy skills
• Knowledge and experience of using Microsoft office or similar applications
• NVQ or RSA 2 in Business Administration or equivalent relevant experience
• Experience of managing electronic and paper-based diary / appointment systems

Desirable

• Healthcare / NHS administrative experience

Skills and AptitudeEssential

• Ability to communicate clearly on telephone and face to face
• Ability to work under pressure in a changing and challenging environment

Knowledge and abilitiesEssential

• Ability to use initiative when dealing with queries

Person SpecificationEducation/Qualifications and Relevant ExperienceEssential

• Basic numeracy and literacy skills
• Knowledge and experience of using Microsoft office or similar applications
• NVQ or RSA 2 in Business Administration or equivalent relevant experience
• Experience of managing electronic and paper-based diary / appointment systems

Desirable

• Healthcare / NHS administrative experience

Skills and AptitudeEssential

• Ability to communicate clearly on telephone and face to face
• Ability to work under pressure in a changing and challenging environment

Knowledge and abilitiesEssential

• Ability to use initiative when dealing with queries

NHS