Job Description

Basis

Full time

Job category/type

XPS Administration

Date posted

09/06/2025

Job reference

REQ002971

Administrator

Location:

Reading

Employment Type:

Fixed Term Contract

Grade:

Associate

Hybrid

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

This is a hybrid role based in Reading, with an office presence expected at least twice per week. Likely to be a 6 month fixed term contract with the potenial to go permanent, we are currently seeking a HUB Projects Administrator to join our Member Engagement Hub, supporting a range of member communication and pension-related projects. You will play a key role in delivering excellent customer service, maintaining accurate records, and supporting project delivery in line with client expectations and regulatory standards.

Key Responsibilities:

Deliver excellent front-line customer service via phone and email. Create and issue member communications and letters. Maintain and update member records and databases. Handle member responses and perform eligibility calculations. Support a variety of member engagement projects (e.g. tracing, address verification, options exercises). Produce and collate Management Information (MI) reports. Liaise with clients, actuaries, consultants, providers, and third parties. Assist with project implementation and process improvements. Ensure compliance with SLAs, KPIs, and relevant legislation. Contribute to the development and maintenance of HUB processes and systems.

Your Profile:

Essential:

Previous experience in a customer service environment. Excellent organisational and planning skills, with the ability to prioritise and meet deadlines. High attention to detail and accuracy in both written and numerical tasks. Strong communication and interpersonal skills, both written and verbal. Positive, flexible, and proactive approach to learning and work responsibilities. Able to follow procedures, take ownership of tasks, and work effectively in a team. Proficient in Microsoft Word, Excel, and Outlook. Quick to learn and adapt to new systems and applications.

Desirable:

Demonstrates a commitment to a career in pensions administration and continuous improvement.

Preferred Qualifications:

GCSEs in Maths and English (minimum grade C or 4).

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications via Apply Now option or contact recruitment@xpsplc.com for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com