To carry out a range of administrative and clerical functions to support the service, who provide services which promote and protect the welfare of customers and deliver services that meet their needs.
3. Reporting Relationship
Admin Manager /Service Manager
Admin Team Leader/ Logistics Planner
Administrator
4. Outcomes
The post holder will be expected to:
The following list gives examples of the type of duties you may undertake. All of these should be done in a manner which supports the team to encourage customers towards the maximum degree of independence and activity appropriate to their abilities:
Assist in provision, preparation and collation of information maintaining all records, files and systems, including use of Salesforce/ Skedulo
Use keyboard skills to ensure accurate Service User data is entered and maintained on our digital systems and Scheduling Software, including the use of Salesforce/ Skedulo
. o Analyse information and schedule activities in order to contribute to the smooth operation of the team they support, for example through management of team rotas to ensure that all weekly and monthly tasks are scheduled, including scheduling of visits to new and existing customers.
To work to tight timescales.
Handle petty cash and use financial systems such as Pecos and InfoSmart to raise orders and receipt invoices in a timely manner.
Progress a set workload under the supervision of their line manager in order to ensure the smooth running of the service.
5. Knowledge
The post holder needs to be able to demonstrate an understanding or experience of:
o
Office procedures including administration and experience of MS Office Suite/365 (Outlook, Word, Excel, PowerPoint, Access), Teams, SharePoint, and other software applications such as CRM and scheduling software, including Salesforce/Skedulo and Get Scheduled.
Effective resource monitoring - financial and stock control - to contribute to meeting of budgetary targets and expectations.
Health and safety awareness
Excellent communication skills, electronic, verbal and written
Ability to use email and social media for business
6. Grade Specific Skills and Competencies
The post holder is expected to demonstrate
:
Ability to undertake all duties in accordance with health and safety legislation, statutory obligations and BAC policies
Ability to communicate effectively with customers, staff and other stakeholders in line with required outcomes
Ability to plan and manage a set workload with limited direct supervision, while at the same time recognising when matters need to be referred to a more senior manager
Ability to manage priorities and deadlines
Ability to operate effectively as a member of a busy team
Ability to organise, take minutes and contribute to regular meetings o Ability to work flexibly in line with service delivery requirements
Ability to use MS Office Suite/365 (Outlook, Word, Excel, Powerpoint, Access) and adapt to new technology
7. Organisational Behaviours
The post holder is expected to display the following behaviours which represents the Company's Core Values (RITA)
:
Always
Respectful
- We are compassionate, caring, and considerate to everyone we interact with.
Working with
Integrity
- We commit to be open and honest.
Driven by
Teamwork
- We work collaboratively throughout the organisation and with our key partners to achieve the best outcomes for the people we support and each other
. o Thriving on
Accountability
- We believe taking responsibility empowers people to continuously develop and perform at their best.
8. Requirements of the Job
The post holder needs to hold as a minimum:
Protection of Vulnerable Groups Scheme Record (PVG) or willing to become registered o ECDL or willingness to obtain
The post holder may be expected to
:
Work in accordance with Adult, Child and Public Protection principles and procedures o Adhere to the requirements of the Social Work Code of Practice, SSSC Code of Practice, Policy and Procedures and all relevant Legislation.
9. Development
The post holder must have undertaken or be committed to undertaking the following mandatory training within a specified period
:
Appropriate mandatory training as specified by the company
Online interactive learning, including For Your Eyes Only (ICT security), Protecting Children, Adult Protection, Data Protection
Training that is appropriate to the role
Training in the use of scheduling software o Full BAC induction training
Job Type: Full-time
Pay: 25,532.00-26,802.00 per year
Schedule:
Monday to Friday
Work Location: In person
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