Job Description

Administrator

We are looking for a dedicated and patient-orientated Administrator who wants to be part of the journey to redefine healthcare services of the future.

We are not currently in a position to offer sponsorship to candidates for this role.

Indicative Hours:

Week 1:

Monday 09:00 - 17:00

Tuesday 09:00 - 17:00

Wednesday 09:00 - 17:00

Thursday -09:00 - 17:00

Friday 09:00 - 17:00

Saturday - OFF

Sunday - OFF

Week 2:

Monday 09:00 - 17:00

Tuesday 09:00 - 17:00

Wednesday OFF

Thursday -09:00 - 17:00

Friday 09:00 - 17:00

Saturday - 09:00 - 17:00

Sunday - OFF

About skindoc.

skindoc is a leading provider of online dermatology services in the UK and a part of the Dr.Dropin group. Due to successes online, skindoc has decided to open a face-to-face clinic in Fulham, London, alongside Dr.Dropin.

Launched in 2021 by two London-based Dermatologists, skindoc set out on a mission to deliver dermatology services characterised by exceptional availability, uncompromising quality, and affordability. In 2022, we joined forces with Dr.Dropin, recognised as one of Scandinavia's fastest-growing health start-ups. skindoc addresses the issues of limited accessibility to dermatology services and extensive wait times within the NHS by pioneering UK leading digi-physical hybrid services.

skindoc is one of the select few CQC-approved online dermatology services and with the goal of building the leading medical dermatology service in the UK, we are investing heavily in both digital and physical care services.

We are looking for an ambitious and dynamic Administrator to join our team at our flagship Fulham clinic. You will play a pivotal role in assisting the team with a wide range of day-to-day tasks, contributing to the seamless and efficient operation of our clinic and online provisions.

If you are passionate about healthcare, eager to be part of a forward thinking and innovative team, and ready to make a difference in the area of dermatology, we invite you to apply and take the next step in your career with us.

Responsibilities include:

Efficiently schedule, reschedule or cancel appointments as required, keeping in mind the preference and needs of both patients and dermatologists. Provide educational materials and resources to patients or staff to help them use the platforms. Maintain strict confidential patient information, adhering to all legal and ethical guidelines regarding patient privacy and data security. Process online and in-clinic consultation outcomes ensuring high quality and accuracy. Ensure patients receive welcome packs within a timely fashion. Support clinicians with queries when on the service, including basic IT troubleshooting. Liaise with various stakeholders including GP Surgeries, Pharmacies, Hospitals, Private Insurance providers and Labs with respect to skindoc patients. Support with the completion of care trackers including administration, patient outcome, incident and complaint management trackers etc., ensuring they are up to date and accurate. Engage with patients through various communication channels such as phone, email, online portals, and in-person interactions. Tailor communication style to meet the diverse needs of patients, ensuring clarity, empathy, and professionalism in every interaction. Foster a supportive and reassuring environment for patients, especially those experiencing anxiety or distress about their dermatological conditions. Ensure patients visiting the clinic or using our online services are greeted and assisted in a welcoming and supportive manner. Act as a compassionate liaison between patients and dermatology professionals, understanding their needs and concerns to enhance their healthcare experience. Provide clear, empathetic guidance and information to patients regarding services, treatment plans, and procedures offered at skindoc, both in-person and online. Assist patients in navigating the healthcare system, including helping with forms, insurance queries, and understanding medical instructions. Monitor patient flow into the clinic and online to minimise wait times and improve the overall patient experience. Encourage patients to submit positive reviews and feedback about the skindoc service. Provide support and assistance to other team members, fostering a collaborative working environment. Participate in training and development activities, staying updated on best practices in healthcare operations and patient care. Support in developing training materials related to administration and patient support processes on the skindoc service.

Who we are looking for:

Educational background in business administration, or related field. Previous experience working in a healthcare setting, either in digital health and/or a private clinic. Previous experience in an administrative role is essential. Previous experience in a patient/customer support role is essential. Excellent communicator both spoken and written, with ability to relay information clearly and effectively. Empathetic and enjoys interacting with people; personable, polite, and patient at all times. An understanding of confidentiality and sensitivity when dealing with confidential issues. A self-starter who takes initiative and can work autonomously, with ability to use common sense and own judgment with situations which do not fit the norm. Possess basic IT skills to fulfil job requirements, including the use of MS Office suite to a good level. Thrives in dynamic environments and adaptable to changing priorities - no two days will be the same! Enjoys a vibrant workplace with learning and innovation. Demonstrates a genuine passion for healthcare and a commitment to improving patient experiences and outcomes. Exhibits outstanding organisational and time-management abilities, with a knack for prioritising and managing multiple tasks efficiently and with high level of accuracy. Approaches challenges with a positive, problem-solving attitude, capable of making informed decisions under pressure. Driven by being part of a journey and be part of skindoc's journey in revolutionising dermatology care in the UK. Participation in social meetups with the rest of the Dr.Dropin group in Norway, Sweden, Switzerland or the UK (optional, but encouraged!)

What we offer:

A growth environment where you are a critical part of our journey to support the future of digi-physical dermatology in the UK. A culture for learning and innovation, and opportunities to enhance your skillset and make a step-change improvement in your career. A community where you are seen and heard - we have a flat hierarchical structure and regularly arrange social events - you are valued. Competitive salary. Your birthday off (fully paid).

Our values

Those who succeed at skindoc strongly align with our values:

Care for the patient

: The healthcare services of the future need to focus on highly available quality care. That requires empathy, respect and passion for the patient and healthcare as a profession.

Shoulder to shoulder

: We create magic and results through collaboration and initiative. We look after each other, cultivate talent and combine expertise.

Integrity as identity

: Professional quality and ethical considerations come first. We stand tall and face difficult decisions together.

Two steps ahead:

Better solutions require innovative thinking, trust, and implementation power. We know that everything is possible and have the courage to deliver first.

Key points:

We would need you to start ASAP The role would be full-time (40 hours), supporting both the skindoc clinic and online services The role will be based at our flagship clinic in Fulham, SW6 5NH Scope for overtime Performance related bonuses Six-month probation period
Job Type: Full-time

Pay: From 27,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company events Company pension
Schedule:

Monday to Friday Overtime Weekend availability
Application question(s):

Do you live within commuting distance of our clinic in Fulham, London SW6 5NH? Do you have experience working within a private clinic or for a healthcare organisation?
Experience:

Administrative: 2 years (preferred) Customer service: 1 year (preferred)
Language:

English (preferred)
Work Location: In person

Application deadline: 23/05/2025