Job Description

Job Advert

This appointment is subject to a Disclosure and Barring Scheme (DBS) check, receipt of two satisfactory references and verifying your right to work in the UK.

The offer:

The position is based at the Practice. There is

no

hybrid or working from home available in this role. The position is offered on a permanent basis. A probationary period will apply.

30 hours per week

, ideally worked on

Monday, Tuesday, Thursday

and

Friday

, from

10.30 to 18.30

- there might be flexibility with the working days, but you must be able to work during the specified working hours. The rate of pay is

14.98

per hour (equivalent to 23,362.56 per annum[DN1] [A2] ). The holiday allowance of 4 weeks per full leave year will be pro-rated to your joining date and working hours. The 8 bank holidays are in addition, also on a pro-rated basis. Eligibility to join our pension scheme.

About us and this opportunity

Cricket Green Medical Practice is a forward-thinking, well established GP surgery in South West London. We provide care for a patient population of close to 12,000, working alongside a multi-skilled team of 40 clinical and administrative staff, supported by four GP partners.



We are looking to appoint

an administrator

to join our busy medical surgery in Mitcham, to work alongside a great team of GPs, administrators and receptionists on a part-time, permanent basis.



In this role, you will be working with our highly supportive and skilled team, in very busy surgery, working on referrals admin tasks. Experience of working in a similar environment, such as a GP, NHS, dental or veterinary practice, or in a similarly fast-paced customer-facing environment, will be an advantage.



We are open to applications from candidates of all backgrounds, who can offer excellent patient service skills.

About the role

You can expect a very busy day, providing high-quality and responsive administrative services. You will act as IT administrator for the Practice, providing day-to-day operational support to the team on IT matters. Core duties include supporting the Admin Team with patient registrations, processing correspondence, managing referrals, and adding medical codes to clinical records. You will be responsible for summarising medical notes, processing prescription requests, and handling medical reports. Reception desk cover will be required; this includes making appointments, welcoming patients, answering telephones promptly, and keeping the area tidy.

About you

You will have excellent administrative skills, acquired in a customer service environment. You will show patience and resilience when dealing with patients, some of whom may be feeling upset or distressed because of their personal circumstances. A professional manner and compassion will help.



To thrive in this role, you will need excellent organisation skills and the ability to prioritise. Everyone is expected to muck in to deliver an excellent service to our patients. The administrator role is very busy, and you will proactively ask questions so that all patient queries are answered accurately and without delay. We will train you and we don't mind questions because we want you to learn and develop in the role.



You will work with Word and Excel every day and must already use both at an intermediate or advanced level. In addition, you will work from several other systems necessary for the efficient running of a GP practice. You will receive training on all internal systems if you are not familiar with them already.