Job Description

:
How you'll make a difference
As a Learning and Development Administrator, you will work with internal and external training providers to ensure the council's learning, development and training offering is accessible to all, run efficiently and meets the needs of the council and our communities.
The Administration team coordinate events, maintain the learning management system and training records and deal with customer enquires relating to development and training courses offered.
What you will be doing

• It will be your responsibility to provide comprehensive administrative support to all stages of the learning journey, from arranging course bookings, promoting courses, updating training records, monitoring course numbers and alerting trainers and managers if course numbers are low.
• As the first point of contact for external providers, you will schedule training courses and ensure all training documents are provided, this may involve collating registers, photocopying handouts and preparing promotional documents.
• You will be working on computer systems such as our Learning and Development Hub, Microsoft Office, Canva, Articulate Rise and internal council systems to administer courses.
• On required days, it will be your responsibility to set up rooms for training which will involve repositioning furniture such as tables and chairs.
• You will support both internal and external customers with navigating the learning management systems, ensuring that clear information and guidance is provided or the issue is escalated to your line manager.
• Regularly, you will collate and maintain records, databases and documents and analyse information to ensure accurate reports are produced.

What we need from you

• You will have an NVQ 2 Level 2 qualification in Human Resources, Business Administration or Customer Services, or equivalent experience in an administrative role.
• It is essential that you have excellent customer service skills and the ability to use your initiative and judgement to process and resolve day-to-day problems independently.
• You will have good attention to detail and be able to produce accurate, error free work and have proven written and verbal communication skills.

What you need to know

• This is a limited term contract, due to end 6th January 2027.
• This role is hybrid, with a mixture of working at our office in Kingswood and working from home.

Interviews will be held on Monday 1st and Wednesday 3rd December 2025.
How a career at South Gloucestershire Council is different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're providing essential services across our internal network to ensure we can fully support our community.
• We're positive and forward thinking, always looking for new and innovative ways of working work and we're ambitious about the future.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We're making a difference, be part of it!
To view the full job description, please click this link:

Skills Required