Job Description

Are you ready to be part of something special?

Welcome to Settle, where our brand-new 2030 strategy marks the beginning of an exciting journey. With a loyal commitment to providing excellent service to our residents, there's no better time to join our crew.


Our 23,000 diverse residents are the heart of Settle, and we place them at the centre of everything we do. Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, you'll play a crucial role in providing safe, high-quality homes where residents can take pride and create lasting memories.


By working closely with local stakeholders, we identify sector needs and develop strategic plans, including delivering new, affordable homes to meet housing demands. We champion diversity across all areas of our organisation and are particularly focused on welcoming applications from females, to address the underrepresentation of women in our property roles.


Here at Settle we are looking for an Administrator to join our Damp and Mould Team.


Your excellent organisation skills will be used to provide administration support to the Damp and Mould Repairs Team, ensuring excellent customer service is provided.

Outline of Key Responsibilities...

Provide administrative support to the Damp and Mould Repairs team- including bringing works forward to maximise operative productivity, processing callout jobs and assisting with the daily organisation of works. Progress maintenance repairs through to completion through our invoicing process. Complete the daily Operational Report which is used to manage individual operative performance and keep track of how many jobs are being completed on average by each operative. Liaise with customers to reschedule works- whether that is moving appointments back or bringing work forward Monitor open jobs on the WIP (works in progress) dashboard. Accurately input and maintain a variety of data. Oversee the Exceptions Report to ensure that any errors are dealt with as soon as possible Vary orders ensuring that they have the correct coding and time allocation to maintain scheduling accuracy. Distribute post. Assist in maintaining records, files and policies to ensure they are kept up to date. Carry out any other reasonable duties to deliver great service

We are looking for someone who has...

Previous experience working in an administrative and customer service role Confident using MS word, excel, outlook. Able to navigate confidently through work scheduling systems & housing management systems. Be a proactive team member Ability to communicate accurately clearly in writing & verbally and ensure that customer care standards are maintained. You will work methodically and have great attention to detail Input data accurately and pay close attention to figures when processing works Be able to work in fast paced environment, prioritise your workload and multi-task when required. Problem solve with a common sense approach Understand domestic building maintenance and works sequencing Experience of working in a Damp and Mould Repairs team is desirable

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here's what we offer to our amazing colleagues:

annual salary:

29,281.02 per annum

flexible working:

hybrid and flexible options available (role-dependent)

generous leave:

27 days of annual leave, increasing to 32 days with length of service

family leave:

enhanced maternity, paternity, and adoption leave

pension contributions:

up to 10% from Settle

healthcare cash plan:

for your health and wellness

flexible benefits:

cash towards your heath and wellbeing

development

: excellent personal and professional growth opportunities


And that's just the beginning! We're also thrilled to provide:

fresh fruit Mondays:

keep your energy up with healthy snacks

colleague-led campaigns and celebrations:

wellbeing weeks and charity bake sales

volunteering days

: 2 paid days to give back to the communities we work in

secure parking:

free onsite parking and bike sheds too!

local discounts:

enjoy perks from our community partners

mental health support:

access to counselling sessions and mental health resources

feedback commitment:

we listen to our colleagues and take action

shower facilities:

perfect for those who cycle to work or hit the gym

early finish Friday:

a kickstart to the weekend!

At Settle, we're committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today's society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.


Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.


Please ensure you fully answer the questions on the application form.