Job Description

The Lettings Administrator is responsible for providing administrative support to the lettings team, ensuring the smooth operation of the property rental process. This role involves managing paperwork, coordinating property viewings, liaising with landlords and tenants, and maintaining accurate records.

Team Support:

Provide general administrative support to the lettings team, including diary management Taking calls and replying to emails. Assist with any other tasks as required by the Lettings Manager.
Viewings Coordination:

Schedule and confirm property viewings for prospective tenants. Provide relevant property details and answer any queries from potential tenants. Liaise with landlords to obtain access for viewings.
Client Liaison:

Act as a point of contact for, tenants, and contractors. Handle queries and complaints efficiently, escalating issues to the Lettings Manager when necessary. Experience: Previous experience in a property lettings or administration role is preferred. Skills: Strong organizational skills and attention to detail. Excellent communication and customer service skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with property management software. Knowledge of relevant legislation, such as the Housing Act, is beneficial.
Job Type: Part-time

Pay: 12.50 per hour

Expected hours: 15 - 20 per week

Schedule:

Monday to Friday
Experience:

Customer service: 1 year (preferred) lettings: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Expected start date: 23/06/2025