Job Description

War Memorials Trust seeks an Administrator with initiative, enthusiasm and experience to join the small charity team working to protect and conserve all war memorials within the UK.

The Administrator is the first point of contact at WMT supporting the delivery of all aspects of its work. The successful candidate should be able to support those seeking advice and information through excellent customer service skills. They will demonstrate they are a team player and that they recognise the importance of assisting colleagues. They should have strong administration skills and enjoy the challenge of managing a varied workload as this role covers elements which in larger organisations would be separate roles or even departments e.g. finance, supporter care, grants administration. This reflects the financial constraints of working in a small charity but also offers the Administrator more opportunities to improve their skills and broaden their experiences as they can get involved in all aspects of WMT's work.

Within the Conservation Team the Administrator

supports the technical Conservation Officers and grant applicants through administration of the grant-making process collaborates with the Public Engagement Officer to provide guidance on war memorial issues, answer non-technical queries and support those getting more involved with war memorials
On the charity side, the Administrator is

responsible for financial record-keeping and the preparation of reports, engaging with members and supporters as well as wider office management.
The role should split 50/50 between conservation and charity work. There is more detail in the and Person Specification below.

Many aspects of the role have established processes to ensure they operate smoothly. An effective Administrator will enjoy working in a structured way but have the confidence to adapt and improve the processes when needed. The role is an opportunity to gain a broad understanding of different aspects of the conservation and heritage sectors with previous Administrators now working in different WMT roles, at heritage bodies, in museums, in politics or for training or livery companies. London staff are based in a shared office space alongside "design professionals, charities and special interest groups" offering an opportunity to meet others in the sector and attend events.

The post may suit a graduate, or someone with equivalent experience, who has an interest in the charity or heritage sectors. The post is full-time and based in the London office but with the opportunity for some home working as the charity supports hybrid working. Some attendance in the office is necessary to deal with post, banking and digitising the paper archive. The charity also has Office Volunteers who support aspects of that work and the Administrator will help manage their activities.

The salary offered is 25,000 per annum for a full-time role. The contract is initially for 1 year with the potential for it to be extended. There is no fixed starting date so this will be discussed with a successful candidate but the charity is keen to get the right person in post as soon as possible. See Terms of Employment below for further details. The initial review of applications will take place on 6th May 2025, with candidates invited to interview after that date. Further assessments will then be undertaken if needed after that.

War Memorials Trust is committed to equal opportunities and welcomes applications from all sections of the community.

To ensure a fair and inclusive recruitment process it is not permitted to use AI or automated tools at application or interview. You can use software, tools or formats to support you if you have a disability and require these to complete your application.

Candidate pack

Full information on the role is available to download in the Candidate pack available on War Memorials Trust's website see https://www.warmemorials.org/vacancies, or below.

Making an application

If you wish to apply for the job please do so in writing, enclosing a copy of your curriculum vitae (CV) and a completed Equal Opportunities form. The form is available to download at https://www.warmemorials.org/vacancies. You should ensure you follow the points below:

Your covering letter should be

no longer than

two sides of A4 and demonstrate how you meet the person specification All applications should indicate where you

first

saw the post advertised Applications should be appropriately addressed to the Director, Ms Frances Moreton
Either

submit via Indeed email your application to frances@warmemorials.org; please use '2025 Administrator application' in the subject heading. You will receive an automated response which should be seen as your acknowledgement that your application has been received post to War Memorials Trust, 70 Cowcross Street London EC1M 6EJ. If you post your application please ensure the appropriate postage is paid as we cannot guarantee we will be able to cover the cost of insufficient postage

Full

Charity

Responsible for acting as first point of contact providing support to members, supporters and donors Responsible for managing administrative activities, financial record-keeping and the production of monthly financial reports as well as other relevant administrative tasks Responsible for office management including post, mailings and stationary ordering Responsible for providing administrative support to colleagues such as taking minutes, scanning, filing, making meeting arrangements etc. Contribute to arranging any events held by the charity

Conservation Team: Public Engagement and Grants

Responsible for acting as first point of contact for the charity and referring technical, conservation and grant enquiries to the Technical Advice team Responsible for providing administrative support for applicants, colleagues, contributors, enquirers and volunteers Contribute to ensuring WMT responds to, or has material available online to provide information about, general enquiries which can cover history/creation, basic maintenance, names/inscriptions and other non-technical questions Contribute to developing and delivering events to engage the public with war memorials which may include workshops, training or talks Contribute to sustaining the resources available to engage young people with war memorials through the Learning Programme website

Other

Contribute to outreach work through site visits and attendance at meetings Contribute to liaison with partner organisations/funders and development of effective working relationships with other bodies in the heritage/conservation, ex-service and other relevant sectors Contribute to the preparation and presentation of reports/papers for, or discussion about the work of the charity with, Trustees, Patrons, President or donors Contribute to the writing and production of publications such as the Bulletin, helpsheets or newsletters as well as the Trust's websites Contribute to case/project PR work and engage with the media ontribute to the development and management of WMT databases Contribute to the development and management of WMT's websites including War Memorials Online as well as social media Responsible for supporting all aspects of WMT's work, deputising in the absence of other staff and any other reasonable tasks as agreed with the Director

Person specification

Qualifications and experience

Required

Educated to degree level in relevant discipline or with equivalent experience Experience of administrative or office work Experience of working in a team Experience of working with the public in a customer service role
Desirable

Experience of working with volunteers or volunteering Experience of handling financial donations/payments and appropriate record-keeping systems Experience of remote working or working alongside remote workers Experience of working with websites and writing for the web Experience of public speaking and/or dealing with the media Experience of writing and editing for publication and diverse audiences Full Driving Licence (some travelling may be required)

Knowledge

Required

IT and computer skills (particularly MS Office: Word, Excel and Access)
Desirable

IT and computer skills: knowledge of Publisher and Photoshop software Knowledge of the grant-giving and volunteering sector Knowledge of, and support for, War Memorials Trust's philosophy and aims

Behavioural competencies

Required

Proven good standard of literacy and numeracy Excellent verbal and written communication skills Excellent customer service and interpersonal skills Committed team worker Self-motivated, flexible approach to work with the ability to work independently and use initiative to deal with challenges Strong organisational skills with the ability to prioritise and manage a diverse workload Excellent problem-solving skills Pride in overall presentation

Terms of Employment

Salary

: 25,000

Status:

Full-time; Initial 1-year contract with potential to become permanent.

Pension:

10% Employer contribution

Holiday:

20 days annual leave in addition to public holidays (rising to 25 after one year's service)

Working Hours:

Monday - Friday; 35 hour week; Occasional evening and weekend work required (time in lieu given)

Location:

Hybrid / Office; The postholder will need to attend the office near Farringdon Station in London at least two days a week. Initial training will be more office based then a hybrid working arrangement can be agreed so some home/flexible working is possible. Occasional travel is required around the UK

Job Types: Full-time, Permanent, Fixed term contract, Temp to perm
Contract length: 12 months

Pay: 25,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: Hybrid remote in London EC1M

Reference ID: 2025/Admin