Job Description

An exciting opportunity has arisen to work closely with a group of expert Gastroenterologists and Digestive Surgeon's in a brand new, dedicated Digestive Health Outpatient Centre in Central London to provide specialist services, rapid diagnostics and a holistic approach to patient care.

We are looking to recruit an enthusiastic and motivated administrator with an interest in Digestive Health who is willing to learn and work within the constantly changing environment bringing with them innovative ideas of how to promote the service and collaborating with the entire Digestive Health team. The post holder will work with a multidisciplinary team and in collaboration within the whole of OneWelbeck.

Main duties and responsibilities

To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome

To ensure that patient demographics are complete prior consultation with physician.

To complete registration procedures for new and follow up patients, checking existing demographics and ensuring that all forms are correctly completed, signed and registered.

To ensure that patient referrals are added to the relevant electronic care records systems and take ownership of the scheduling of patients for consultations, diagnostic testing and day case procedures

To accurately scan and attach all correspondence to patient records, when required, in accordance with patient confidentiality policies and general data protection regulations Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Keep waiting area tidy and cater for the needs of patients as required.

Answer telephone calls ensuring all enquires are handled efficiently.

To deal with all patients either on the phone or in person in a delicate manner offering support, advice and reassurance. Listen to their concerns and act appropriately.

Ensure all messages are relayed as quickly as possible to the Consultant(s) and/or medical team and respond to any resulting information in a timely manner

Receive, sort and distribute daily mail/deliveries

Maintains patient confidence and protects operations by keeping information confidential in accordance with local policies on information governance and confidentiality of care records

Ensure patient details are correct on appropriate IT programmes/electronic care records demonstrating outstanding attention to detail

Works effectively with the clinician practices to ensure effective utilisation of physician schedules, scheduling patient appointments and physician consultations

To liaise with physician practice secretaries and key contacts in 3rd party providers to ensure a seamless, integrated care pathway

To prepare patient records in preparation for their appointments or procedures with the appropriate clinical reports and data.

To learn and understand individual patient pathways.

To manage the patient care journey through the centre efficiently and sensitively maintaining a patient centred approach at all times.

Work in collaboration with the rest of the centre team to ensure operational smoothness and efficiency

Work closely with the rest of the centre team to ensure the patients administrative service is appropriately covered in response to service needs.

Managing transactions for any 'self-pay' patients. Where required, generate revenues by raising invoices, completing direct patient and third-party billing.

Innovate office procedures in own work area to ensure that there is no breakdown in the patient care pathway.

Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.

Keep office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. To help implement new ways of working to improve the private patient experience and efficiency of service.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Enhances centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact

Profile

Experience in a high-quality customer facing role, 5-star hospitality experience ideal

Experience utilising MS Office (Word, PowerPoint & Excel)

Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships

Key Skills

Excellent interpersonal skills

Excellent organisational skills

Attention to detail

The ability to work autonomously as well as part of a team

The ability to work across functions and to manage pressure

Diplomacy

A high level of numerical and literacy skills to support providing and interpreting information

Job Types: Full-time, Permanent

Pay: 28,800.00 per year

Additional pay:

Performance bonus
Benefits:

Company events Company pension Employee discount Private medical insurance Sick pay
Schedule:

8 hour shift Monday to Friday
Application question(s):

Shifts consist of 07.45 - 16.15, 10.30 - 19.00 and 11.30 - 20.00, can you work any of these shifts?
Work Location: In person

Expected start date: 03/08/2025