Job Description

This cross site administrator post is essential to the smooth running, day-to-day service delivery of Lymphoedema and the wider Therapies team, to support with appointment bookings, telephone queries, letters, reception cover, posting out compression garments to patients amongst other administrative tasks. This will free up clinician time thereby reducing waiting lists and improving patient experience.



Act as a first point of contact for users of the Trust's lymphoedema services.



Provide comprehensive secretarial support to the lymphoedema services.



Provide a wide range of comprehensive administrative duties for the department.



The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.



At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.



At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.



For further information on this role, please see the attached detailed and Person Specification.



Act as a first point of contact for patients, relatives and members of staff particularly those with telephone enquiries, in a professional manner maintaining confidentiality at all times.



Ensure that telephones are answered in a professional timely manner to facilitate efficient communication during office hours.



Document all messages received clearly and accurately, relaying them to the appropriate lymphoedema therapist as soon as possible