Job Description

Job Summary

We are looking for a hard-working, reliable and conscientious Administrator to join our busy Mail Team in our London office.

You will enjoy working with a high level of intensity and focus, and provide our customers and staff with a smile at all times - to maintain a positive working atmosphere.

The ideal candidate will be flexible, with a natural willingness to work paid overtime hours when required, to ensure high mail volumes are processed in a prompt fashion, as is common in busy mailrooms.

This role would suit someone looking to build a long-term career with a growing e-commerce company.

Who are we

We're a dynamic and rapidly expanding Corporate Services Group, led by our passionate founder and CEO. With a thriving customer base of over 500,000 and consistent growth of 20% year-on-year, we're shaking up the business services space. From Company Formation and Legal Support to Virtual Offices. We provide everything businesses need to start, grow, and succeed. Profitable, innovative, and customer-obsessed, we're on a mission to redefine how modern businesses are supported--and we're looking for driven individuals to grow with us.

Reporting to the Head of Service Delivery, the Administrator (Mail Team) will carry out high-volume administrative tasks using our Digital Mailroom technology, as well as carry out general mail-related tasks such as sorting mail and returning to sender, as part of a team. This job requires a willingness to work paid overtime hours when required, during busy periods.

Responsibilities

To perform administrative duties ranging in complexity using our Digital Mailroom technology To log mail in an efficient and accurate matter onto our CRM To sort items of mail from mailbags into relevant categories To process return to sender mail in an efficient and accurate manner To deal with low volume of customer queries via email and phone

Skills and experience required

Experience working in a high-intensity role with excellent attention to detail Previous mail room experience is not mandatory but would be beneficial Good computer literacy with a fast typing speed Positive mentality and willingness to learn Excellent work ethic and the ability to work with focus for long periods Reliability and punctuality Flexible, with a willingness to work paid overtime hours when required Good customer service skills Good written and verbal English communication skills

Benefits

25 days annual leave, plus 8 public/bank holidays

Option to purchase Private Medical, Dental, and Optical Insurance for you and your family

Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family

14 weeks maternity leave pay, 2 weeks paternity leave pay

Annual cost-of-living salary increase

Cycle to Work Scheme

Dog-friendly office

Free soft drinks and bean-to-cup coffee all day

Free Wednesday lunches

Free fresh fruit - daily

Working hours:

37.5 hours per week, Monday to Saturday, 9am to 5.30pm

Location:

Covent Garden

Job Type:

Permanent

Salary:

27,000

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Additional leave Casual dress Company events Cycle to work scheme Sick pay
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

London, WC2H 9JQ: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your notice period/availability to start a new job?
Experience:

Post Room: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Mail Administrator