Job Description

Who are we

We're a dynamic and rapidly expanding Corporate Services Group, led by our passionate founder and CEO. With a thriving customer base of over 500,000 and consistent growth of 20% year-on-year, we're shaking up the business services space. From Company Formation and Legal Support, we provide everything businesses need to start, grow, and succeed. Profitable, innovative, and customer-obsessed, we're on a mission to redefine how modern businesses are supported--and we're looking for driven individuals to grow with us.

Job Summary

We are seeking a hard-working, reliable, and conscientious Administrator to join our fast-paced Post Room team in our London office. Reporting to the Head of Service Delivery, the successful candidate will perform high-volume administrative tasks using our Digital Mailroom technology, along with general mail-handling duties such as sorting and processing return-to-sender items. This role requires strong attention to detail, consistent focus, and a positive attitude to maintain a supportive and upbeat working environment. Flexibility is essential, including a willingness to work paid overtime during busy periods to ensure mail is processed promptly. This is an excellent opportunity for someone looking to build a long-term career with a growing e-commerce company.

In a nutshell

Perform a range of administrative tasks of varying complexity using advanced Digital Mailroom technology

Accurately and efficiently log incoming mail into the Customer Relationship Management (CRM) system

Sort incoming mail items from mailbags into designated categories for further processing

Process "Return to Sender" mail in a timely and accurate manner

Provide support for inbound customer service calls during peak periods, delivering a high standard of customer service over the phone

Communicate professionally and effectively with customers via email, ensuring a consistently high level of service

What You Bring to the Table

Proven experience in high-pressure, fast-paced work environments

Strong computer literacy with a high typing speed

Positive and proactive mindset

Exceptional work ethic with the ability to maintain focus and productivity over extended periods

Reliable and dependable, with a strong sense of responsibility

Flexible and willing to work additional paid hours when needed

Excellent customer service abilities

Strong written and verbal communication skills in English

Who You'll Be Working With

You'll be surrounded by passionate, talented changemakers with big ambitions--not just for our business but for our world. Our teams are based remotely and on-site in London and Glasgow, and you'll be the critical cultural connector between them all. We're a company striving for best-in-class service through empathy, integrity, and innovation--and we want you to be the voice and leader who helps us get there.

Remuneration and Benefits

25 days of annual leave plus 8 public/bank holidays

Annual cost of living salary increases

14 weeks maternity leave pay, 2 weeks paternity leave pay

Employee Assistance Programme including free counselling and 24-hour mental health support number for you and your family

2 Paid Volunteering Days per year with our charity partner

Option to purchase Private Medical Insurance at a significant discount

Cycle to Work Scheme

Indoor bicycle storage, shower and changing facilities

Dog-friendly office

Free post-work drinks and soft drinks all day

Free fresh fruit, coffee and tea

Free Monday and Wednesday lunches

Job Types:

Full-time, Permanent

Salary:

27,100 per year

Working Location

: Office based

Working hours:

37.5 Hours weekly - a shift pattern between 08:00 and 17:30, Monday to Saturday

Equal Opportunities

1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

Job Types: Full-time, Permanent

Pay: 27,100.00 per year

Benefits:

Additional leave Casual dress Company events Cycle to work scheme Sick pay
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

London, WC2H 9JQ: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your notice period/availability to start a new job?
Experience:

Post Room: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Mail Administrator