Job Description

Full Time Administrator & Order Processor, with some Marketing 24,500 - 26,500 (Pro Rata)

Hawksley & Sons is a small but growing medical supplies and equipment company. We innovate on designing new medical equipment and distribute laboratory equipment and consumables to both the NHS and private sectors.

We are looking for a confident and versatile individual to support the needs of our growing business. The main component of this role will be business administration: taking, processing and despatching customer orders, as well as dealing with customer queries and enquiries.

As an SME (Small Business) our staff are used to working across departments and we would expect the same versatility from our preferred candidate. Ultimately, as a growing business, we hope to find a person who can become a key member of the team, as we progress in the expanding market of medical equipment and supplies. This means that in the short term we will want some support with our marketing function and account management. Therefore, we need a candidate who is confident at communicating with our customers - verbally and written - has strong organisational skills, and is quick to learn.

Our office hours are standard as 9am - 5pm, but the office is open between 8am - 6pm.

Your working hours will remain somewhat flexible, if required and at the discretion of the Company.

Reports to the Office Manager, Gemma Mills.

Monthly paid

Sick pay at the Company's discretion.

Holiday entitlement will be 25 days per annum + worked bank holidays.

Key Skills Required:

- Excellent verbal and written English

- Excellent Organisational Skills

- Good mental arithmetic

- Confidence talking with customers

- Experience using Sage Accounting or similar (preferable)

- Experience using CRM software (preferable)

Administration

- Managing Hawksley's enquiries inbox

- Responding to customer enquiries

- Processing Sales Orders on Sage Accounts

- Invoicing Customers

- Credit Control

- Preparing Quotations and Proforma Invoices

- Assisting the Office Manager with any additional tasks that are necessary for executing our business functions well.

Duties will include dealing with emails, taking requests from customers and turning them into quotations, processing orders, monitoring orders and ensuring deliveries are met, answering technical questions from customers, courteously and efficiently dealing with all matters in the company.

Further duties include logging orders onto our systems, generating an electronic invoice and taking payment where required or referring accounts matters across to the accounting department. The role shall also include preparing and organising European & Worldwide deliveries.

Logistics

- Supporting with packing and despatching Sales Orders

- Stock Checking

Customer Service

Your main project will be becoming knowledgeable and approachable in some key product areas, to support existing customers and bring on board new ones. This will entail some account management, sales research, despatching samples, and triaging potential new customers.

More generally, you will be expected to support in other areas; doing background research on medical devices, medical procedures and medical customers; developing relationships with new clients, organising sales communications.

Job Types: Part-time, Permanent

Pay: 24,500.00-26,500.00 per year

Expected hours: 37.5 per week

Benefits:

Casual dress Cycle to work scheme On-site parking Sick pay
Work Location: In person