Job Description

Remote (with occasional in-person errands/meetings)

24,000 per year + pension (PAYE employment)

About Us

We are a growing holiday lodge, glamping, and camping provider offering unique countryside stays for our guests. Currently operating four lodges and rapidly expanding to thirteen individual units, we pride ourselves on creating memorable, stress-free experiences in a laidback rural setting. As the business grows, we're looking for a dedicated Administrator / Personal Assistant to join our small team and take charge of the behind-the-scenes running of our operations.

The Role

This is an exciting and unique opportunity to play a key role in the growth of our business. The position is primarily remote and very flexible, with much of the work being light and reactive throughout the day. Most activity happens from 2pm onwards, when guests check in, so you'll be on hand to manage enquiries, handle issues, and keep everything running smoothly.

Key responsibilities include:

Managing the backend system, booking system, and guest messages Handling guest enquiries, bookings, and customer communication Managing and resolving complaints with professionalism and care Controlling pricing and booking strategy to ensure strong occupancy and revenue Managing emails from customers and businesses Providing day-to-day administrative support to the owner Attending regular catch-up meetings with the owner (virtual/in-person as required) Running occasional errands as and when needed Taking responsibility for the smooth operation of the business backend Adapting to new responsibilities as the business expands
About You

We're looking for someone who is:

Flexible - happy to respond when needed, including evenings and weekends Organised and proactive - able to take ownership of tasks and see them through Customer-focused - professional, friendly, and confident in communication Adaptable - keen to grow with the business and take on new challenges as they come Reliable and trustworthy - comfortable working independently with responsibility
This role is well-suited to someone who enjoys a laidback, flexible role but who takes pride in ensuring things get done properly whenever they arise.

What We Offer

24,000 per year salary (PAYE) Pension and NI contributions paid A relaxed, flexible role with genuine autonomy The chance to grow alongside a rapidly expanding business A varied position where no two days are the same
How to Apply

If this sounds like the perfect role for you, we'd love to hear from you. Please send us your CV and a short cover note explaining why you're a great fit for the position.

Job Type: Full-time

Pay: 24,500.00 per year

Benefits:

Company pension Employee discount Flexitime Work from home
Work Location: Hybrid remote in Woking GU24 0PH