Job Description

Job Title: Sales & Service Co-ordinator

Location: Ashington, West Sussex, RH20 2LW

Salary: \xc2\xa325,000 per annum plus bonus + 25 Days Holiday

Job type: Full Time, Permanent

BPH Attachments Ltd are a fast-growing and pro-active, multi-million pound family business.

We are one of the UK\xe2\x80\x99s most respected suppliers of high-quality hydraulic excavator attachments for sale or hire, serving customers across a wide range of industry.

About the Role:

Reporting directly to the Service & Parts Manager, supporting the Sales & Service Team with all administration aspects to ensure all sales are completed in line with targets to the required specification. Delivering outstanding customer service at all times.

Key Duties:

• Dealing with incoming calls/leads regarding new sales, parts & repairs and passing to the relevant team
• Co-ordinating and liaising with the sales team, service team on sales orders passed from the sales team
• Provide a high level of service to customers \xe2\x80\x93 through understanding their requirements, responding to requests, and progressing orders
• Liaising with inhouse transport and despatch for customer sales deliveries
• Checking all information is correct & confirming off advice notes on the company CRM system once orders are dispatched
• Maintain / update CRM system with timely & accurate data
• Administrative support to Service & Parts Manager
• Taking full ownership of your own performance against targets
• Administration & ownership of new tracker subscriptions and renewals
• General ad-hoc admin duties as needed by the department

About you:

Key Competencies:

• Excellent communicator \xe2\x80\x93 both written and verbal
• Excellent customer service skills
• Personable, confident, self-starter able to work independently as well as part of a team
• Ability to multitask & remain calm in difficult or pressurised situation
• Good working knowledge of MS Office and CRM system (CRM system training will be provided)
• Accuracy and attention to detail
• Good administrative and organisational skills
• Great team player

Please Note:

The candidate must live within a commutable distance of Ashington.

We are not currently offering sponsorship or relocation assistance for this role so you must already possess the right to live and work in the UK in order to be considered.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of: Administrator, Sales Admin, Admin, Sales Support, Support, Assistant, Sales, Customer Services, Customer Sales Associate, Customer Services Administrator, Customer Services support, Customer Service Advisor, Office Administrator, Office Admin, Office Assistant, Office Associate, Office Support may be considered.

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