Job Description

- Administrator - Sheffield

We are looking to recruit experienced Operational Administrator to join our back-office team based at our Sheffield office, working with a team of individuals to meet Energy sectors targets and deadlines for setting up customer enquiries.

We are working on behalf of the major energy suppliers installing and replacing electrical fuse upgrades within customers properties, our job is to ensure these customers enjoy a first-class customer service experience, from the initial contact, technical surveys through to the final works to be carried out.

Company Overview

VOCON Energy Ltd is a newly established engineering business specialising in the installation of smart meters, industrial / commercial meters, electrical fuse upgrades and the provision of gas safe engineers to the utility sector. Our management team has over 40 years' experience within the industry, having worked their way up from being meter fitters themselves. We have now taken the opportunity to establish our new company with a real focus on our customers and delivering a first-class service in the regions we serve.

This is a great opportunity to join our innovative and fast-growing business with operating depots, located in Sheffield, J34 M1 and Derby / Nottingham located at J26 M1, with fantastic opportunities for growth and development within a thriving company across various locations.

The Role - (Key aspects of the job will involve):

Customer/client service to a high standard.

Accuracy in data inputting on numerous databases.

Liaising amongst internal and external departments.

Answer all telephone calls both internally and externally in a professional and timely manner.

Learning and understanding all application requirements and individual needs.

Ensuring tasks are processed and completed within Client Target Response SLA's.

Working as a team to meet strict deadlines and KPIs.

The Person (The successful candidate will have the following personal attributes):

Key attention to detail.

Previous experience of working in an administration role.

Confident dealing with customer queries via email and telephone.

Ability to work under pressure to meet deadlines.

Ability to work to a high level of compliance.

Comfortable working with a small team and prepared to support in other areas across the business.

Willing to deliver a great customer service.

Proactive / think on your feet.

Good knowledge of IT - Microsoft Outlook - Microsoft Office - Excel Spread sheets, Power Point is essential.

Able to show initiative.

Able to manage and prioritise multiple duties.

Effective communication skills.

The package

Location: Sheffield - S9 5PH - Darnall, Sheffield J34

Hours 37.5Hrs - Operating Window (09.00am - 05.00pm)

Salary: 23.5k - Subject to experience

If you are a passionate, confident, and hard-working individual, VOCON Energy would love to hear from you

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Experience:

Microsoft: 2 years (required)
Work Location: In person

Job Types: Full-time, Permanent

Pay: 23,500.00 per year

Schedule:

Monday to Friday
Experience:

Microsoft: 2 years (required)
Work Location: In person

Reference ID: Vocon005