Job Description

You will work to support the effective clinical and non-clinical operation of the Slough Memory Clinic by providing necessary administrative support and skills as needed. You will also provide reception duties as required, responding to callers by telephone or in person, in a friendly and professional manner and accurately relay messages for team members.



Your role in the Memory Clinic will require you to support requirements by undertaking a variety of administration and clerical tasks e.g. typing and word processing, input information on RIO, Scan papers to provide an electronic version of the documents when required, undertake any photocopying, collating and distribution of documents as required and ensure that information provided to patients and carers are up to date and in stock.



Your base would be Upton Hospital where we have access to free parking facilities, staff room and a friendly and welcoming team. Working hours are Monday to Friday 9am -5pm.



You will be based at Slough Memory Clinic, Upton Hospital and provide reception cover for patients and carers who visit the memory clinic for appointments/ groups or other activities.



As part of the wider administration team for the Older Adult Mental Health Service, you will maintain all office systems, both electronic and hard copy, across the service, ensuring that services run smoothly through having well planned and organised administrative systems and processes in place



Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

Caring for and about you is our top priority



Committed to providing good quality, safe services



Working Together with you to develop innovative solutions



Your wellbeing is important to us. Some of the benefits of working for us include:



Flexible working options to support work-life balance



27 days' annual leave rising with service + opportunity to buy and sell



Generous NHS pension scheme



Excellent learning and career development opportunities



'Cycle to Work' and car leasing scheme including electric vehicles



Access to a range of wellbeing tools and services



Discounts at hundreds of popular retailers and restaurants



Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality



Generous maternity, paternity, adoption and special leave



Free parking across Trust sites



FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

The "must haves" for this role:

Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking



Knowledge and experience of using a variety of software programmes/packages



Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload



Good interpersonal, communication and reporting skills



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.



We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.



We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Rashieda Ebrahim on 07909 913 261 or mail: rashieda.ebrahim@berkshire.nhs.uk who will be delighted to help.



Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.