Job Description

Thank you for your interest in applying for this B4 Team Administrator position within our Ealing Community Rehabilitation Service (CRS). This is a full time and permanent position and attracts 15% inner London weighting.
West London NHS Trust's Community Rehabilitation Services has been operational for approx. 3 years and has recently gone through a period of review. We are the process of implementing the findings of the review and the Team Administrator will have a key role in supporting the required changes. The emphasis of the changes is to ensure that the service meets and exceeds the current quality standards for community rehab for psychosis. To this end, we require a technically proficient person who is as comfortable with working with data as they with more regular administrative duties.
Main duties of the job
These are exciting times for community rehabilitation services and we would welcome applications from those who would like to be part of this journey. What we are looking for are highly motivated and enthusiastic individuals who are excited by service development. The successful applicant will be supported by senior and professional management, as well as by a highly engaged team who are keen to continue to make positive changes. Previous experience of working within an administrative role is as important as commitment, drive and creativity in meeting the challenges for the team as we move into the future.
Does this sound like you? Would you like to develop your skills in developing and supporting mental health services and encouraging our service users to achieve living with greater independence? If so, I would encourage you to apply.
Thank you for your interest in this role and taking the time to consider applying.
I wish you every success with your application and look forward to hearing from you.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over 500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Details
Date posted
24 December 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
32,199 to 34,876 a year per annum inclusive of HCAS (Outer)
Contract
Permanent
Working pattern
Full-time
Reference number
222-EAL-048
Job locations
1 Armstrong Way
Southall, London
UB2 4SD
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential

• Good standard of general education including English and Maths
• Evidence of personal development

Desirable

• NVQ

Experience
Essential

• Experience of Administration/Secretarial / Reception work
• Experience of Data entry
• Experience of arranging and supporting meetings
• Experience of Filing and Photocopying
• Demonstrated ability to develop positive relationships with people
• Demonstrated ability to work within and show understanding of equal opportunities

Desirable

• Working in a team
• Supervising staff
• Experience of patient record systems/databases
• Working in a Mental Health setting

Knowledge
Essential

• Confidentiality
• Data Protection Act
• A range of secretarial processes / Admin procedures
• Knowledge of Health and Safety at Work
• Knowledge of Microsoft Word, Excel and PowerPoint
• Knowledge of Equal Opportunities and Diversity

Desirable

• Producing activity reports
• Understanding of mental health issues and complex psychosis

Skills
Essential

• Excellent written and verbal communication skills
• Ability to work autonomously within a team and with other disciplines.
• Able to deal with staff, visitors and clients in a professional, courteous and helpful manner
• Accurate data entry skills
• Accurate minute taking skills
• Ability to work under pressure as part of a team or independently
• Ability to work collaboratively and in partnership with other managers, professions and agencies
• Able to organise and prioritise work
• Able to organise and prioritise work

Desirable

• Database skills (Microsoft Access)
• Advanced Excel skills
• Microsoft PowerPoint
• Trained in the use of electronic patient record system

OTHER REQUIREMENTS
Essential

• Self-motivated
• A flexible, enthusiastic and mature attitude
• Adaptable to change.
• Committed to team/service development and able to promote a positive image of the Service
• Enthusiastic and willing to learn
• Professional presentation/standard of work

Desirable

• Ability to learn new skills
• Team player
• Methodical approach to tasks

Person Specification
Qualifications
Essential

• Good standard of general education including English and Maths
• Evidence of personal development

Desirable

• NVQ

Experience
Essential

• Experience of Administration/Secretarial / Reception work
• Experience of Data entry
• Experience of arranging and supporting meetings
• Experience of Filing and Photocopying
• Demonstrated ability to develop positive relationships with people
• Demonstrated ability to work within and show understanding of equal opportunities

Desirable

• Working in a team
• Supervising staff
• Experience of patient record systems/databases
• Working in a Mental Health setting

Knowledge
Essential

• Confidentiality
• Data Protection Act
• A range of secretarial processes / Admin procedures
• Knowledge of Health and Safety at Work
• Knowledge of Microsoft Word, Excel and PowerPoint
• Knowledge of Equal Opportunities and Diversity

Desirable

• Producing activity reports
• Understanding of mental health issues and complex psychosis

Skills
Essential

• Excellent written and verbal communication skills
• Ability to work autonomously within a team and with other disciplines.
• Able to deal with staff, visitors and clients in a professional, courteous and helpful manner
• Accurate data entry skills
• Accurate minute taking skills
• Ability to work under pressure as part of a team or independently
• Ability to work collaboratively and in partnership with other managers, professions and agencies
• Able to organise and prioritise work
• Able to organise and prioritise work

Desirable

• Database skills (Microsoft Access)
• Advanced Excel skills
• Microsoft PowerPoint
• Trained in the use of electronic patient record system

OTHER REQUIREMENTS
Essential

• Self-motivated
• A flexible, enthusiastic and mature attitude
• Adaptable to change.
• Committed to team/service development and able to promote a positive image of the Service
• Enthusiastic and willing to learn
• Professional presentation/standard of work

Desirable

• Ability to learn new skills
• Team player
• Methodical approach to tasks

Skills Required